Danville San Ramon Eye Medical

My medical experience with Dr Mann (over more years than I can count) has been stellar and she is one of the nicest people you will ever meet. The (new?) receptionist, Belen, is very nice and helpful.

I have been a patient of the practice for many years and have been extremely satisfied with both medical and optical services. Recently my prescription glasses suffered a tragic accident! I took them in to Sandi, realizing they were likely beyond repair. She was so sympathetic and helpful, ordering new frames at a discount and calling me to pick up within the week! Great service!

I went for an eye appointment to get an updated prescription for my contacts. While I was waiting the receptionist told me that if I had VSP vision care, my appointment would be covered. While I was waiting, I enrolled in VSP. 2 months later I got a bill for the full amount of the appointment. When I questioned it, they said that because the word cateracts came up in my appointment, it could no longer be a routine visit and had to be billed as a medical visit. They will not bill it to VSP. My medical will not cover it. I was not diagnosed with cateracts or any other medical condition. I've never had an eye appointment where the doctor has not checked for cateracts and as a result said the word "cateracts." In addition, I was supposed to get a call a few weeks after the appointment to get fitted for the new contacts. It has been 2 months and still no call. When I called to office to asked about the charge, they said they would have someone call me about the contact appointment. That was 4 days ago and still nothing. The billing department sent me the form that I signed that says if you have an eye condition it is considered medical coverage. I don't have an eye condition. They need to read their charts. Too bad this is how they choose to do business. I should have checked other reviews before going to this office.

Highly recommended!! A professionally operated establishment! The entire staff complement is very professional, friendly and extremely knowledgeable. They have adapted very well to Covid protocols and there's a smooth transition from the moment you check-in all the way to check-out. Dr. Mann is wonderful, gentle and kind!! She interacts very well with my son and her bedside manner, outstanding. It is always a pleasure to visit. Thank you!!!

I have been having to see eye doctors for over 50 years, and I have never been to a finer institution than this. The care and courtesy I have recieved have amazed me. I am pretty fussy at times however the make sure I am happy and due to such care I never the need to feel as such. I often feel they "cornered the market" on kind caring professionals. Every one of them! I feel the 1/2 hours drive is well worth it! Also the office manager can answer any question you have! All in all 100% satisfied!!