So incredibly disappointed. This is the only clinic we have ever used. My daughter’s glasses broke and she’s been going around for a few months taping and gluing her frames together. I called today to get a replacement pair. She hasn’t been in since 2022 and I realize her prescription may be outdated (her prescription has been working perfectly) but due to some major health issues, job loss, no insurance and mountains of medical bills it’s had to be put on the back burner. They refused to order us an exact replacement of the glasses stating that they will not do it without an exam. I informed them that we just can’t afford it right now and her glasses are getting so bad, we just need a replacement. Still absolutely refused. I asked why it was such a big deal, she either keeps taping and glueing the one she has now or we get a replacement so they stop falling apart, either way it’s the same prescription. No explanation, just refusal. They also won’t give me her prescription to order from another place. I politely said goodbye and hung up. So now she gets to continue to wear glasses that are broken and falling apart and feels self conscious about it. I don’t know if it’s about the money, but why deny something that would be so easy for them to help with. I’m not asking for a discount or anything free. I fully expect to pay for them. I try to support local, prefer to give my business to our community but this breaks my heart. When the small business need us we show up, when we need them we are left out in the cold.
