Delaware Vision Academy

Wonderful experience taking my 8 month old for her first eye exam! Dr. Blackburn was knowledgeable, kind, and very patient!

The practice makes you pay up front without calling your insurance to see what is due. We have a $315 overpayment due to the lack of the office checking to see what was actually due. I have called 3 times and it has been over a month and still waiting for a refund. Every time I call I am being told it has to be approved by the owner. The owner obviously doesn’t care.

Dr Blackburn is excellent for special cases. Yes, you will wait months to get in and he usually runs quite late, but that seems to be mainly bc he takes very careful time and attention for each patient. That being said, Dr Pok is much easier to get in to see and runs on time. However, and this is a significant however, she doesn’t have the people skills of Dr D’Talia who she replaced. She isn’t warm or friendly. Much more interested in eyes than patients. Talks to herself more than to you. More than once she has walked out of the room after an exam and I wasn’t even sure if we were finished or she was coming back …? The glasses specialists are friendly and helpful. Some of the front desk people are too; some not so much. I stood out in the hallway for 5 min (yep, timed it on my watch) before my last appt bc no one could be bothered to buzz me in. (What’s with the need to lock the door anyway??) Bottom line - if you need a specialist, wait for Dr Blackburn. If you just need an exam and glasses, go somewhere else.

Really liked Dr Pok, she was very friendly and explained everything to me. When it came to seeing the person about glasses was another store. I waited 45 minutes before getting up and leaving and if I had waited I'm sure I would of been there much longer before even getting to be seen. I understand that picking out new glasses can take some time but that was way to long to sit after already sitting there to be seen by Dr then the exam. They really should have more than one person working that area .

I've been a patient for several years. The providers are amazing and everyone is really nice... however, the office runs in a disorganized manner. It's not uncommon to spend at least 2 hours in the office for a simple annual eye exam. They do not tell you that you need referrals until you arrive for your scheduled appointment, forcing you to reschedule. And food luck getting in for an appointment if you need it in 6 months or less. My kids and I all are patients here. They see infants and toddlers to try to correct vision issues as they're developing, which is great. However, getting my toddler in for a 6 month follow up is a nightmare. Also, my 12 year old had a concussion that wasn't healing. Tried to bring her in for a scheduled appointment and it was canceled, with the nearest reschedule date 2 months out. Truthfully, if it wasn't for the innovative skill of the providers, I'd go somewhere else without looking back.