Dependable Eye Care

Great experience here, in and out, the staff were friendly, eye doctor was thorough. Scheduling appointments were a couple months out but not a problem and worth the wait.

Dependable Eye Care did a great job with my eye exam and helping me pick out the glasses that were in my price range. Perfect experience! Thank you!

On December 19, 2024 I went to an appointment at Dependable Eye Care. I had an eye exam purchased eye glasses. The eye exam and the doctor were great even the initial purchase was seamless. It was all down hill after that. I was informed my glasses would arrive in January. I called in January - they hadn’t arrived yet. I called again in February - they hadn’t been shipped. I called again in March multiple times - no answer. I tried going to the business in person multiple times they were closed. I tried to call in April - no answer. I drove there on April 18, 2025 went inside asked about my glasses. I was informed they were still in shipping. I wanted a refund. First I was refused a refund and told to wait for them to come in. After a heated discussion with the owner I finally was able to get a refund. Although she said she would have to hold $10 for the exam so I only got $120 back, but also stated she had not charged my insurance yet. Why not charge insurance if you “ordered” the glasses. Why would it take months for glasses to come in but they never came? Any place else you go they arrive within a week or two. Did she ever order my glasses? Was she expecting me to forget I spent money on glasses and I paid in full. I will not be going back. There have been multiple people in the area with a similar issue even the owner herself stated some clients have waited up to 6 months for their glasses. I know I got most of my money back but I feel like the public should be aware of this business before making a purchase here.

I have been calling for the past 4 weeks trying to make my child a appointment. every time I call it goes to voice mail saying no one is available. I received 2 call backs hours after I've left a message. I leave a message and send it every time I called so around 8-10 times. this place is not professional and I do not recommend to anyone. if you or child have state insurance look on the back of your insurance card and call superior vision and enter a different zip code then Chestertown when prompted and they will give you other options near by.

Been going here for years and in the beginning they were amazing. Seems, as time has gone by, the service aspect seems to have fizzled out. Tried to get my annual exam done and lime others one here, got 0 call backs. Even attempted to text, as I had done before, and nothing. Doesn't change the fact that they are good people, just the service and dependability has fallen off. I decided it was time to cut bait and take my business elsewhere✌️✌️