I had a very uncomfortable and unprofessional experience here. I originally came in to pick up my contacts, but it took about 20–30 minutes just for anyone to acknowledge me or help me. I was sitting there waiting while staff continued having a personal conversation with someone who did not appear to be in line or waiting for service. I eventually had to get up and alert them that I needed help. While I was there, I was persuaded to get an eye exam. During the exam, the doctor made me feel extremely uncomfortable. Instead of focusing on my eyes and explaining my prescription or exam results, he kept making inappropriate comments about a female staff member. He repeatedly compared me to her, made comments about her appearance, and said things that felt sexual and unprofessional. I came in for an eye exam, not to hear a doctor comment on a staff member’s body or attractiveness. He also kept trying to involve the front desk staff member or assistant in parts of my exam in a way that made me uncomfortable. I had to clearly say that I did not want the desk staff doing my eye exam and that I was there to be seen by the doctor. At the end of the visit, the doctor did not explain my prescription, tell me much about my eye health, or print out my prescription. He simply walked out. I had to go to the front desk and ask for my prescription information myself. Thankfully, the front desk staff member printed it for me. This was not my first uncomfortable experience here. During a previous visit, a staff member tried to charge me for contact lens training even though I repeatedly explained that I already knew how to put in contacts. I felt like my contacts were being withheld unless I agreed to pay for a lesson I did not need. Overall, this office has felt unprofessional more than once. I did not feel respected, informed, or comfortable as a patient.
