I’d give less stars if I could. I’ve been a patient here for years. I got United Healthcare insurance (to go with my Medicaid) in 2022. I got glasses from Dr. Favede in 2023 but not in 2024. I called at the end of 2024 to make an appointment. I was given a date in early January. My insurance WAS NOT discussed. I arrived for my appointment and was “greeted” by Sabrina at the front desk. Sabrina tells me they no longer accept my insurance and that they could not just bill my secondary. Sabrina then tells me that this mixup was my fault for giving them incorrect information when I called about the appointment. I tell Sabrina that I wasn’t asked. Sabrina tells me I’m wrong and they ask everyone. I have an MS in Physical Therapy, almost 15 years of clinical experience (including managing clinics) and over a decade managing my own illness. I understand insurance and how important it is. I have never had this issue before. No one asked me about my insurance when I made the appointment. I asked to speak with Dr Favede and I left a message that was never returned. It’s fine. I easily found another doctor and promptly got glasses that are better quality than the last pair I got from Dr Favede. There are complaints and rumors all over town and the internet about this practice. A lot of the complaints have to do with the office staff. The staff seems all new. I’m positive the complaints have to do with Sabrina. Her customer service skills are on par with a teenager (she’s much older). Sabrina acts like she’s the head of the practice instead of someone who answers the phone for a living. She’s replaceable by a machine so maybe that’s where her awful attitude comes from. It’s interesting that while I was there I heard two appointments made by phone and no insurance was discussed. Change jobs Sabrina, you’re awful with people and you’re certainly damaging Dr Favede’s practice.
