Drs. Roush & Will Optometrists

Ordered contacts a month ago. Ive had issues in the past with contacts taking a long time or someone forgot to order them at this location. Ive called several times and this morning at 9:00 I was told after some pleading that they would call the manufacture and let me know by 4:00 pm when they close what was going on. I called at 3:30 since I still had not heard and they went and asked the lab who again said they would have to call. I was promised they would do that already. The lady was rude and told me she is admin and was busy and doesn't know. I'm sorry she answered the phone and she made it clear its not her job but who can help me? I finally found the name of the manager on a bad google review and called her. She called the manufacturer and once again, there was a problem with my order that she fixed. That is exactly what I tried to tell the last 3 people I talked to. That its always my strange prescription and they should call about it. No one could be bothered to check it out. Thank God for Daphne who at least figured it out for me! She was so nice on the phone. She is the reason y'all get a 3 star review instead of 1.I'm so tired of being out of contacts.

I wanted to share feedback from our recent visit. I truly love Dr. Roush and Will, and the office overall. We have always had positive experiences and this was the first time I’ve ever felt uncomfortable. During our visit, I had questions regarding my children’s lenses and frames. Unfortunately, a staff member named Katherine spoke to me in a loud and rude manner. I was taken aback, as there was no reason to be spoken to that way, especially while asking reasonable questions as a parent and customer. I felt it was important to share this because it does not reflect the level of care and professionalism I’ve consistently experienced with their practice and hope this gets addressed moving forward so other customers don't get treated the same way.

Very unprofessional. Came in for a contact exam and from go street things were a mess. Had to remind the doctor I was there for contacts as he tried to finalize my exam. He didn’t even properly fit me, he grabbed a pair of lenses and threw them in my eyes and said come back in a week. He then very grossly touched my thigh on two different occasions. I am sorry but there is no reason for an eye doctor who’s a man and alone with a woman in a room, need to touch their thigh. Fast forward to checkout. I received retinal photography which was covered by my insurance. The office staff argued with me that I signed a paper that I would pay because insurance would not. They tried telling me that I didn’t know how to read my coverage details, when I in fact work for insurance. I know how to read a schedule of benefits. Finally months later guess what the doctors office received and never contacted me about? The money for my retinal photography, you know the one insurance wouldn’t cover because I don’t know how to read my benefit, the one they made me pay out of pocket for. But to make matters worse, I have to call you and explain what’s happening and ask where my money is! You state a credit is placed on the account, that is bull. I should have received a refund immediately. I will also be making a formal provider complaint with Eyemed.

This is the worst pediatric eye Dr office!! Don’t bring more then 1 child in, they will straight up tell you are you all coming in the room? If so we have only 1 chair and it’s not professional.. The lady who took us back refused to allow both parents to speak.. looked at one parent and said who are you and said I’m not talking to you!! I’m only talking about to one parent!! This has been the worst experience we’ve ever had!! When we told the Dr about this lady he was non apologetic!! Rude!! I’m not a fan of any of the drs .. The Dr Lichlyter is Not at all patient with a 3 year old and after he did his 3rd exam he sent in Dr Elizabeth in for a second opinion and her first Rude response was wow there are a lot of people in here ( mind you the kids were all being quiet and sitting .. Then proceeded to say that 3 year old can easily be distracted as if this was his first eye exam !! She proceeded to do an exam but argued with every possible answer to questions my daughter was asked!! This Dr was unprofessional! Upon leaving I looked around the front lobby for a limit of how many children were allowed in the room and saw nothing.. I asked the receptionist if there was a sign in how many kids allowed and she was like no why? I just said hmm 🤔 strange and she then said well maybe not in the lobby but back in the room.. I’m so done with this place!! I will be calling someone higher up about the place!! This 3rd visit was the last!!

I recently had the pleasure of visiting Dr. Roush & Will Optometrists, and I can’t express enough how amazing my experience was. I scheduled my eye exam for Veterans Day, and from the moment I walked in, I was met with unparalleled professionalism and care. The entire staff at Dr. Roush & Will Optometrists goes above and beyond to make you feel welcome and valued. The doctors are not only highly skilled but also incredibly compassionate. They took the time to thoroughly explain every step of the eye exam, ensuring I felt comfortable and well-informed throughout the process. What struck me the most was their genuine dedication to their patients. They made me feel like more than just a client; they treated me like a member of their extended family. Their attention to detail, patience, and willingness to address any questions or concerns were truly exceptional. I left the clinic not only with a precise prescription but also with a deep sense of gratitude for the outstanding service I received. Dr. Roush & Will Optometrists is not just a place for eye care; it’s a place where professionalism meets genuine compassion. I am immensely thankful for the exceptional care I received, and I wholeheartedly recommend Dr. Roush & Will Optometrists to anyone seeking top-notch eye care and a warm, welcoming environment. Thank you for your outstanding service!