Eye Care Associates

Don't ever pay in cash at Eye Care Associates of Wichita. Back in Feb, I took my son to the same eye doctor he has seen since he was 5. I made the stupid mistake of paying $90+ in cash, BACK IN FEBRUARY, for glasses. Now this morning, I realize we've never heard about his glasses. I have called today and found out that they took my $92.XX but have no record of the payment I made. Do I have the receipt? No, because it's been over 60 days and I stupidly thought this was all paid for and we were waiting on their call for his glasses. To say I'm furious is light weight. I am a single mom who has to budget every dollar I have and now they're wanting me to pay another $92 that I already paid. I'm sure there are cameras with footage of me paying the receptionist my $92.XX but was told they don't have that. As of now, "they're looking into it and will get back to me". When I asked what that meant, she gave me no clue or idea on what looking into entailed. Super disappointed. I'll be in to get the prescription in the morning, request they pull their camera footage of me paying at the front desk, or count their cash that day because if they have no receipt or record for it, they should have been over $93 dollars in cash that day. I do know today the optical lady called me back 5 minutes after I called and said Dr Eubanks said there was no cash transactions that day. Same guy who we've dealt with for over 10 years, now calling me a liar because I doubt you got that info in 5 minutes from two months ago for Trisha to call me back with when you couldn't call for two months to say I owed you $92.XX till I called this morning looking for his glasses.

I highly recommend these optometrists and opticians. The exams are thorough and the eyewear selections are excellent. I have annual exams and they accept insurance to assure that patients needs are fulfilled proficiently at the time of service.

I have gone here for exams on and off for quite a few years and had no problems. But the last time I went, it was a disappointment. To start with, the doctor said she was going to give me something for my eyelids and something else for my eyes. I had to ask the clerks at the desk for it as she hadn't put it out for me. When I got home, I saw she just gave me part of some samples and both were expired. Moreover, I only got one type of medication - not both. I had to toss them anyway. Then I was told I needed to return in six months. Well, there is no good reason for me to return for at least a year. I have no eye disease. The coup de gras was that I purchased my eyeglasses from their optical department. That was close to a month ago and I have not received my glasses yet. They won't have them for me until next week. At least that's what they said. That will be one month from when I was fitted for them and was told they would be ready in about two weeks. If I don't get them next week, I'll request a refund. My experience might have been a one-off. But it was not a pleasant experience and I don't plan on using their services again. I can't take a chance on this sort of treatment. They are not cheap. If I'm going to pay for something, I expect good service and timely service. My last experience with them was not that. I gave them two stars because the front desk clerks are pleasant and the woman who waited on me was most helpful in selecting my glass frames. If not for them, I would only give one star.

These lovely ppl saved me. Might sound like an exaggeration but none of us knew how I made it in to see them with how bad my eyes are. They got me set up quickly and have ALWAYS been so helpful. When I lost my glasses they helped me w my script to get a new pair even after moving to NY. They have always gone above and beyond in my experiences and I recommend them to all my friends who still live in KS. My glasses were so durable they've been my backup pair even when I upgraded. I got my glasses in 2020. They just broke today at almost the end of 2025. Thank you so much for helping me ❤️

I have been going to Eye Care Specialist for many years. They are always friendly, knowledgeable. I have seen several doctors there. I have been very happy with both. Would recommend this facility to anyone who is looking for great eye care. Thanks