EDIT: went into store yesterday, was again treated poorly, heard the employees yet again get rude with other customers, AGAIN my glasses were wrong, was SUPPOSEDLY issued a refind, The manager told me it would be processed that evening, well nothong has hit my bank account yet. A police report of theft and then small claims is my next step I guess. DONT WASTE YOUR MONEY HERE. WORST MISTAKE I EVER MADE. Oh and your Dr is a real Doctor there Ricky. Your lab and customer service is where you failed the most.
Well first of all whoever answers your phones is beyond rude, not sure if thats the greeting I would want my employee giving my customers. This "gentleman" actually bragged while fitting me about how he answers the phone, doesnt allow the customer to even say hello, and take pride in putting and keeping them on hold. Secondly, I'm still waiting on contacts which I was told would be done before my glasses, which I'm hoping are correct after spending over 600 bucks. I have horrible eyesight and really rely on eye doctors and techs do do their best for those of us who are sight impaired. I have no complaints with the doctor or his staff the day of my appointment but every interaction since has been less than pleasant. Ive worked customer service many years, I understand the stress of it can at times be overwhelming. If you can't handle that, maybe find aline to work on in a factory with limitied human interaction. Now, since ive complained. Lets see how picking up my 2 pairs and contacts will go tomorrow.
