Eyeglass World

Sarah the manager was SOOO SWEET!! She really helped me at least for an hour trying to find a pair of cute glasses because I was struggling pretty bad. She was very honest And just wanted me to be happy! She’s so kind. I’m so happy that I found her. I’ll definitely be back in a few months to get another pair! :)

Liz at Eyeglass World in Carrollwood was extremely helpful. She took the time to help me choose glasses that actually fit my face well instead of just handing me random options. She was patient, thoughtful, and didn’t rush me. I was in an emergency situation and needed glasses the next day, and they had them ready exactly when promised. I’m really happy with how my glasses turned out and appreciate the care she put into helping me.

I appreciated the ease and quickness of my appointment. I try to get annual eye exams and I go to a different chain but found myself in the place for 2-3hrs. I’ve never been here before but what brought me in was their same day service. I was prepared to be there for hours and was surprised when I was only there for 45 minutes start to finish on a Friday at that. I pay out of pocket and paid about the same as the other place but being able to get my glasses same day really did it for me! Worth the price!! This will be the place I go to from now on for my needs! Also everyone was super friendly and helpful which I can appreciate.

I've gotten glasses here for several years. My latest pair i ordered came with a scratch on them which they stated was probably a default. Eyeglass world ordered new lenses and I took my frame in to have the lenses put. It look about an hour which was great. The new lenses fit much better in the n frame than the first lenses that came in them. The new lense edges were much smoother. The new lense had a permanent mark on them that could not be cleaned off. The general manager was there and even popped them out of the frame to clean. Although he kept stating at the beginning that he did not notice any mark. After going back and forth he finally agrees he sees it but not well. So the new lense also came with a default. So I have one lense from my original set in the left and another lense in the right side. They are cut completely different and sit differently in the frame. I explained that I was not pleased with this and he stated that they couldn't send them back for that reason, it would not be something they would cover or fix just because the cut is different. Yet the first and second pair of lense came with defects . The first person I spoke with via phone about replacing the first lense due to a scratch told me that it was free to replace because it was a default. She also told me that they have to order both lenses. Because they are cut differently each time. So they must come together as a set to match properly in quality and color. This general manager in store showed lack of concern for me leaving unhappy with the product. His customer service was far from premier. Otherwise my experience with Eyeglass world has been great. Due to this one experience, I will not return to Eyeglass world for any future purchases for myself or the rest of my family. Maybe its just this location, I'm not sure.

For the past two times I’ve had to get glasses, I’ve had a great experience with this location. First with Laura, and then with Liz. They have been so helpful with advising me on which style of glasses best suits my face, even after trying on dozens of glasses. They were also helpful with explaining in great detail how my insurance works, and how to get the best deal. Thank you ladies!