Eyemart Express

Keisha and Elliot were terrific! We went in late Wednesday evening. They took care of us with smiles and good humor even though we were there close to closing. They went out of their way to get us through the process and even stayed late to get my prescription filled. I also have to give a shout out to the lab for that! I recommend asking for them personally, they were great! Thank you Keisha and Elliot! My glasses are great! And you guys rock!

The glasses we received were amazing. I would just have to say that the customer experience with our technician, or whatever you call their associates, was a little less than professional. I have to say she was exceptionally good and patient with my wife, but a lot less patient with me and a little short with us, I think because she was not able to sell us up. For the price after insurance was a little too high for the product. Although we were able to get our glasses in less than 30 minutes after we ordered them. This is why I gave 4 stars.

We went to Eye Mart because they accepted our insurance. Basically they have a great selection of glasses at competitive prices. I started with an eye exam… the staff are very nice; however, the optometrist really didn’t seem to care and had terrible “ bed side manners”, I get a much better response from my dogs. I took my prescription next door to the selection of glasses and picked out a pair of Earnest Himmingway’ frames, took them to a technician to be fitted. Surprisingly, in about 4 days my new glasses arrived. I took them home, without being fitted snd realized I couldn’t read my music tablet. The next morning, I returned to Eye Mart. This time I spoke with a different technician that actually did quite well, was professional. He realized that I was measured wrong and measured me correctly. Less than a week later, my new glasses were in. Again, I couldn’t read… the tech determined that it had to be the fault of the optometrist. Second eye test… again not a friendly optometrist ( actually the same one). Returned to the showroom with the revised prescription. Less than a week later I returned to receive my new glasses. So… left eye crystal clear right eye blurry. With my old glasses I can see very clearly, except slight double vision in my right eye. Eye Mart cannot seem to get it right. They cannot even fit the incorrect glasses to my face. So… if you need glasses, my suggestion to you is to find someplace that actually knows what the hell they’re doing. I really think they need to reimburse me for all my financial outs. I definitely will never do business with them again. By the way, Anthony was the only person there that was worth his weight.

I had a great experience purchasing my eyeglasses thanks to Keisha. She was patient, knowledgeable, and genuinely wanted to help me find the right pair. Her customer service was excellent. Her professionalism and kindness made the experience smooth and stress free.

I've been here a few times for different eyeglass needs and worked with different staff. The wait times are usually insane, even for small things like getting frames adjusted which usually only takes a few minutes. Staff is generally friendly and helpful, especially when you're going to buy from them. On the other hand, whenever I've called I've gotten terrible customer services and short, curt responses. I called today to ask for an insurance check and the girl rudely said that they don't do insurance checks over the phone (even when the website says to call and ask) and that I'd have to come in person. Before I could even respond she hung up the phone. Not a fan.