Eyesite Optique

My family and I have been seeing Dr Binning for decades and haven't had any issues until my husband and I ordered glasses last December 2024. At first our calls goes to voice mail but now their mailbox is full. We still haven't received our glasses. We have been consistently calling the office weekly but no answer or anything at all. I heard Dr Binning had knee issues and went to the hospital but it's been over 8 months! Seriously! This is outright criminal! I am considering on filing a complaint to FDAC.

Been trying to get ahold of the Dr for months. Prepaid for glasses and contacts in January, left three voice messages and now the voice mail box is full. I hate to do this but I’ll be filing a theft report with the sheriffs office to reclaim my funds. Prior to this Dr binning was awesome. Been using him for almost a decade I will wait alittle longer for a call otherwise I’ll have to do what I need to in order to get my money back. Unfortunately it’s what the cc company requires

Dr. Binning is the best doctor (of any kind) that I've been to. I moved away from FL and still prefer to wait to fly back down instead of finding a new eye doctor. Nicky is always the sweetest and super helpful - she remembers me every time I visit. They're always able to get me an appointment - Dr. Binning has even stayed after closing to make sure I'm taken care of. Seriously, very fast and friendly. Has to be the best eye doctor in the area.

Quite simply the WORST customer service experience I have ever had from a medical professional. And I note other comments here are glowing. Such was not my experience. The women who greet you when you come in act as though they are doing you a big favor. I wanted new lenses in MY frames. I was to leave my frames. They would offer no receipt unless I gave a deposit. Fine. Did that. This was on Feb 24. They said glasses would be ready in ten days. On March 10 glasses were STILL not ready, Dr claimed the lab made up the wrong Rx. Never heard from them again. I called today, March 24, oh yes, they are here. Had I not called, would they have called me? Unlikely. I went in and began to discuss with the doctor my annoyance with the delay and I was told I could leave. Indeed he told me to "stop talking" or I would HAVE to leave. At that point I told him that with customer service like that he would not last 5 minutes in New York. He proceeded to call the Sheriff and report me as "verbally combative." I suggested he take my money and let me leave. He did and I did. And I might add, the correction is fine. This is a refraction HE did for me several years ago was and remains excellent. The problem here is customer service. They have no clue how to treat customers, how to manage delays in delivery or how to simply say "I am sorry." Rude, obnoxious, foul and distasteful business practices. I was told never to return, rest assured I will not. There are many places where one can get quality glasses AND be treated like a human being. This is not one of them. PS. He’s out of business. I wonder why.

First off the woman at the front is extremely rude. Second, I went in February and ordered my glasses, I was told 3 days up to 2 weeks.. after 3 weeks I was told they were shipped and then the following week I was told they came broken and they had to reorder. Then 3 more weeks went by and I was told they had them, so I went in and they ordered the wrong frames. So again he reordered and it’s been over a month and I still never received them. He gave me the ones I didn’t order for “free”.. Doesn’t matter I didn’t order them or want them. I had to go to a different dr. and got my glasses in less than a week. Meanwhile it’s been over 3 months and still nothing from this place. Even though I called over a week ago and he said he would mail them to me when he got them in in a few days. So unprofessional. I should have known from day one this would happen after the way the receptionist acted. I’d avoid going here for your glasses.