Overall, I had a very bad experience. I ordered new lenses for my glasses on January 29 and was told they would be ready in less than two weeks. I was also told I would receive a call or text when they arrived. I never received any notification. After two weeks passed, I called on Friday, February 13. The employee I spoke with said they had my lenses. When I asked why I had not received a call or text, she put me on hold to check and then came back saying the lenses had just arrived and that they only make phone calls, not texts. She told me to come in Saturday or Sunday to have the lenses installed in my glasses. When I arrived on Sunday, I was told the lenses had actually arrived on February 8, which contradicted what I had been told on the phone. I was then informed that the person who installs the lenses was at lunch and that I would need to come back in an hour. I wasn’t able to wait that long, especially since I had been told I could come in anytime on Sunday. So I scheduled an appointment for Wednesday, February 18 at 3:00 PM. When I arrived for my appointment, I was once again told the person who installs the lenses was at lunch and that I would have to wait. I ended up waiting nearly 30 minutes just to have my lenses put into my glasses. Overall, the communication and service were very poor. I was given conflicting information multiple times and had to make several unnecessary trips. I would not recommend this place to anyone.
