Eyexam Of Ca #F691

Came in today to use my warranty and replace my lense as seen in the pictures and got my glasses returned to me like this. When I was called in to get them I tried them on and they were stretched out that they would slide off my face when I looked down. As a truck driver I would notice a crack or any issue with my glasses since they are my only pair and I cannot legally drive without them. When I removed them to take a closer look I noticed a crack on my frame which was never there before. As seen in the pictures it looks like the lense was pushed from the inside in the process of replacing the lense causing the crack. When I told the employee that they broke them they told me they noticed the crack when I brought them in which was false and continued to tell me that it broke because the frame was old. I bought them in June of 2025. If the crack was there they would have called me and asked to pay the small co-pay for a new frame or talk with me about the situation which is another reason I know the crack was not there. They offered to get me a frame for free which I agreed on since I did not hand my glasses in with a crack. And what doesn't make any sense since "I" broke them why would they replace them for me for free. Now I have to deal with a broken and loose pair of glasses. Untill the new frame comes in.

I am writing to share my exceptional experience at your Sacramento location and to specifically commend Joaquin for his outstanding service. While I do not typically leave comments for businesses, the level of professionalism and care Joaquin provided truly deserves recognition. Last year, I purchased a pair of Meta Ray-Ban glasses that recently became defective within the warranty period. After navigating a difficult and strictly online return process with the manufacturer, I was directed to your location to facilitate the replacement. From my initial phone call, Joaquin understood my frustration and the inconvenience of the situation. When I arrived at the store, he efficiently handled the warranty information and created a profile for me. Although my exact frame and model were not immediately in stock—which would have required a second trip to Sacramento and more time off work—Joaquin went above and beyond. He took the time to search his inventory and found a suitable replacement on-site, allowing me to resolve the issue in a single visit. He even handled the lens swap into the new frames personally. Because of Joaquin’s commitment to customer satisfaction, I have decided to switch my future eyewear needs to this LensCrafters location. I have already scheduled an appointment with your optometrist to obtain a new prescription for a future purchase. Joaquin is a credit to your team and represented LensCrafters with a five-star level of service. Thank you for employing such a dedicated professional.

Went in on Saturday to get a recently purchased pair of glasses from a LensCrafters in Roseville adjusted. Erin and Natalie were able to adjust them as well as a couple other pairs I brought in that were purchased somewhere else. They were patient and able to adjust my glasses to a more fitting position. Thanks!

The staff and physician were excellent, which is the only reason this review is not lower. Unfortunately, the overall process and customer service experience were extremely disappointing. Orders for contacts and other products took weeks to arrive, while other suppliers are often able to provide next-day shipping. When I called because I was having issues with my contacts and needed assistance, I was told the doctor was out of the office and that I would simply have to wait. I then asked to speak with a manager and was told the person I was speaking with was the manager. When I requested contact information for a district manager or corporate office, I was provided with an incorrect phone number. While the clinical care was good, the lack of responsiveness, poor communication, and operational inefficiencies made for a very frustrating experience. Significant improvements are needed in customer service and order fulfillment.

Thank you so much at lensecrafters in delta shores. I accidentally broke the string that was holding the lenses of my glasses. When I went to their location, I’ve immediately got help with great customer service they took my glasses in, said it would be a few minutes. When I got back to their store I was really surprised they did not charge me a single cent and said they do complementary cleaning and adjusting. Ive never done business with them, but I’m for sure returning for new pair of frames, unfortunately I was on my lunch break I could not take a look at their selection which it looked like they were over 200 styles . Once again I’m really thankful with them!