Family Eye Care Centers - Sandusky

My family and I have gone here for over 20 years but we will never be back. Upon arrival we were told the cost would be $20 - fine, no issue. AFTER the exam, we ask for the prescription with the PD to purchase glasses elsewhere. We were told we would be charged an additional fee for the PD, and if we did not buy glasses from them, we would have to pay $228 (80% of the cost of the exam per our insurance) this day as they would not mail a bill. We ended up purchasing glasses as it was cheaper than paying $228 but then received the invoice stating the cost of the exam was $195...80% of $195 is $156, not the $228 we were told we'd have to pay. $228 is 80% of $285. My son goes to another local eye doctor and we've never had this experience. They've always given us the prescription including the PD. This information should've been communicated prior to the appointment. Don't waste your time coming here, they value money more than customer service.

Asked for my new eyeglasses prescription, gave me my old one! All because she feared I would go elsewhere. Went to SVS as well, she called her buddy at family eye care and both women worked together to try an cheat, lie and show deception for a sale. They both lost a customer .

Absolutely the worst in patient care from doctor to technicians to manager. They sent my sister's prescription in (3 times). We finally went to another professional who said the prescription submitted did not take into consideration astigmatism . Therefore, it did not matter how many tines the glasses were sent back, they would never have been correct. AND they refused to release her benefits so they could be used elsewhere. Incompetence and arrogance at its best. Don't bother to respond for there is nothing you can say to explain away this dilemma. I hope this is a warning for others.

Poor customer service! I called to see if my replacement lenses were in. They were never ordered. Of course I was upset and aggravated. The girl had the nerve to hang up on me. When I called back no one answered because my number came up. So I called from my husbands phone and magically they answered. Supposedly they are being ordered. I asked if my husbands frames were in. Supposedly they just came in this morning that’s why he didn’t receive a text message. Do not waste your time coming here. The same thing happened to my daughter six months ago with her frames. There are many other places to find to go to. This place does not deserve any business.

Uninsured eye exams for $245 anyone? That's before you even buy lenses and frames. Spent $345 total at Costco only $100 eye exam!