Family Vision Care

My experience at Family Visiion was such a delight. I did not have to wait long Before a young lady called my name. Throughout her involvement in the appointment, I found her to be very professional, kind and courteous. But I was not prepared for Dr Copeland. What an absolutely delight. When the appointment was over, I felt pleased that I had chosen Family Vision as my new eye doctor. If I had any advice for someone reading this review, check reviews. They do assist you in making Good decisions.

I cannot say enough about Family Vision Care’s services. I strongly recommend everyone looking for a safe and professional optical staff to come here. I went in after having issues with my new pair of glasses and was awestruck at how quickly the doctor knew what was wrong. That is knowledge at its best. He even completed a new exam to assure he was making an accurate diagnosis. The thoroughness by which all team members communicated and explained the situation to me, answering all my questions, I couldn’t be happier with this experience. Have had my doctor for decades now. It might seem like a quiet, tucked away office. But, you will trust and love their services. Please call them. You won’t be disappointed.

I’ve been a patient at Family Vision Care for years, and while I’ve generally had good experiences, my recent scheduling interaction was very disappointing. I called specifically to book an appointment for a contact lens fitting, and I made that clear from the start. The scheduler told me she would add a note, but that the fitting would only happen “if there was time,” otherwise they would just complete a glasses prescription. When I asked, "well who could guarantee a contact fitting?", the receptionist simply told me that I could "call around", which left me feeling like my request wasn’t being taken seriously — especially after being a patient for so long. It doesn’t feel reasonable to pay for an exam without knowing that the **primary service I requested** will actually be provided. If a contact fitting requires dedicated time, they should allocate that time and have it properly scheduled, not treated as optional depending on whether the office is running behind. Because of this, I’ll be going elsewhere — somewhere that can offer assurance that the service I request will be honored.

The experience was wonderful for my son. It was his first time there. We were able to get an appointment within two days, even though we were brand new patients. The people and Dr.were amazing and helpful. I can’t recommend them enough!!

All the staff are so personable and friendly. Dr Copeland does a very thorough job with eye exams. They have a very large selection of frames. I have been going here for years and I’m never disappointed.