Family Vision Care - Suzanne L. Leach, OD

The experience was exceptional and very thorough. All her help was exceptional as well. Doesn't leave any stone unturned. It has been a very long time since I had an eye exam so extensive. Great place!

A close friend recently had a pair of glasses made by Suzanne L Leach Od. Fitment was not done effectively before the glasses were sent out to be made. Once back the glasses did not fit properly and after making a trip back for adjustment they were worse than before. As per the photos!! The adjustment shows how difficult these are to wear and be comfortable. No one wants to wear glasses that look like this or feel like this. Her ears hurt from how they are bent around the ears. In turn the bridge of her nose hurts from the pressure of being pulled down so tight. This is NOT satisfactory! The glasses should be replaced and the the length from the front of the glasses to the ear should be measured for fitment. She brought an existing pair of glasses with her to the store for size and fit, as an example. It was suggested she purchase a second pair for another $250.00. Hmmm! Maybe replace the current pair, offer a greater range of frame choices, focus on customer care and satisfaction, and offer more than the purchase of a second pair at half off. Maybe put a new prescription in the frames brought as the example!! I can tell you that my friend feels like she has not been heard and no attempt has really been made to fix the problem.

My mother had gone to Dr. Suzanne Leach for years. Mom would always say how nice she and her staff were. Somewhere around 2012 I was talking with my neighbor who was spreading fertilizer for his grass. He happened to take a handful and throw it down in my location and the wind blew it right into my eyes. I called Dr Leach’s office and then the emergency number on recording. Dr Leach came into her office after hours to handle my emergency. She treated me and was able to get my eyes back to normal. I have continued to see Dr Leach and her staff from that point on. They have always been very nice, professional, and willing to help me with any eye care needs. There was one other time when I experienced a vitriol detachment on a Saturday while out of state. I was coming home the next day and she met me at her office on a Sunday to take care of me. I would highly recommend Dr Leach, along with the rest of her staff. April has helped me for years pick out my glasses and handles all the insurance, etc. I was there for my annual visit today and picked out new frames along with a new prescription and I am very happy. Looking forward to my new glasses coming in. 😊

Excellent care by the staff and Dr. Leach. Very thorough exam using state of the art equipment as well as a detailed exam by Dr. Leach. At the end of the exam all the results were covered in detail. I left with a complete understanding of why my vision had changed rather suddenly. I was also given a wide variety of frames to choose from as well as my contacts. You will be seen as a person and not a number like some of the big box stores. I highly recommend their services.

I was seen today (4/30/2021) . I informed staff up front that I would be self pay, no insurance, and that cost of exam was an important factor. I was told the exam would be "around" $150. At checkout, I was reassured that my price had been discounted, they had not charged for "extra services" , so imagine my surprise at the bill being $209! Every inaccuracy I was quoted was blamed on "that person is out today" (cited about THREE different people). And even so, I didn't even receive the exam I had requested for contact lens! This left me without even enough to pay for glasses! This office WILL lie to you to secure your business.