Florida Eye Clinic – Clermont

Staff here is incomparable. From the moment you walk in to the second you leave you are treated like royalty. I don't know how they are trained but I have a feeling they are just a group of really, really nice people. The doctor, however, was quite different. I don't think he spent 60 seconds with me & in that minute I asked him a relatively routine question to which he literally sighed, picked up my folder, barely looked at it, did not turn to look at me when he gave me an answer and just walked out. I hope I get a different doctor next year or I won't go back & I feel bad bc the staff doesn't deserve to lose patients bc of this doctor's rude behavior.

My husband has needed an emergency visit for weeks. FYI there is no actual "emergency visit" option with this practice. I set the appointment and we were out of town the week before the visit. They communicate by text for verification of appointment set. However, they canceled his appointment and when they couldn't reach us by phone did not send a text. We arrive for the appointment to be told the doctor left (at the time of my husband's appointment) and is not available the rest of the week. Now we have to wait till the Monday of the next week and drive over and hour. We received a text, before arriving home, to advise of the upcoming appointment. No idea why they cannot text to advise an appointment is canceled, the same as advising it is set.

My 89 year old mother was seen by Dr Dawson and never in her life has she seen a more rude or condescending medical professional. After waiting approximately 45 minutes past the appointment time, when she was finally seen he did basically no exam. As a new patient she tried to explain her history and he continued to cut her off and would not listen to her. We had requested her records be sent from her previous dr four hours away but learned they had not been sent. Instead of listening to her with empathy he rudely told her to just go get the records in person for her next appointment and when we explained that was four hours away and she has very limited mobility he said well I’m giving you a month how much more time do you need? If you are considering this dr I urge you to run the other way. The rest of the office staff was lovely and for the life of me I can’t imagine how they put up with this man on a daily basis.

The employees at this facility were very helpful with my moms exam. They were very patient and understanding. I definately recommend this office especially if helping a patient with dementia.

The facility, the doctor, the nurses. They were all excellent. The girls checking you in up front. They were very good too. The only problem I had with this place was trying to get a hold of them. I'd called twice. Friday was on the phone for 20 minutes. Nobody picked up. I called twice Monday. Same thing and then third time. I called Monday after about 20 minutes. Somebody finally picked up when I went to my appointment today filling out my paperwork and sitting in the lobby there for about 25 minutes. I listened to that phone ring the whole time I was there and finally after about 25 minutes one of the girls finally picked up the phone. I don't know what the problem is there on that but you should hire somebody to answer your phones for you