UPDATE. The manager has gone far out of her way to resolve my problems and even called to apologize for the staff personally. I feel like this kind of action shows more about the business than people realize. I have had nothing but problems with this place. From the beginning, there were issues with billing. They forgot to charge me for the prism in my daughter’s glasses, which later felt like hidden fees rather than a transparent mistake. A week after receiving the glasses, I asked my daughter how she was seeing with them. She told me she couldn’t see out of them and described them as feeling like a magnifying glass. This was especially concerning because the doctor originally explained that her eyes mostly weren’t working together and that she did not need a strong prescription. When I called to explain that she couldn’t see out of the glasses and shared my disappointment with how things were going, they scheduled an appointment to evaluate the issue. Before that appointment, they called back and admitted they had ordered the wrong prescription and asked me to simply drop the glasses off so they could fix them for free—which I appreciated. When I dropped the glasses off, I briefly mentioned (while walking out) that the new case was already broken. Unfortunately, the staff didn’t realize I could still hear them and began mocking me—laughing and saying, “Poor baby… the case is broken, oh no.” That behavior was completely unprofessional and disrespectful. Mistakes can happen, but how a business treats its customers—especially parents advocating for their children—matters. Based on my experience, I would not recommend this office.
