Folline Opticians INC

I needed some adjustments made on two pair of sunglasses that I did not purchase from them. The super pleasant associate helped me with no issue. While waiting I found a cool pair of Chanel sunglasses. Good service allows me to build good relationships. You get what you pay for.

We have been customers for 15+ years. The vision care is the best! I have worn glasses for 52 years. The glasses and contacts from Folline allow me to see better than I have ever seen in my life! The first time I got glasses from them I was literally startled at how clearly I could see. They take time with the exam, even taking me outside to check the corrections in real world conditions. I would highly recommend them.

Worst customer service experience that I have ever experienced! I went to Folline Vision Centers last May and ordered a pair of glasses. The owner of the store and the sales associate were pleasant and easy to work with. Everything changed once I picked up my glasses. I tried on my new glasses and noticed that they felt heavier than when I had originally tried them on. They adjusted my glasses and asked me to wear them for about a week to get used to them. I went back after 3 days to have them adjusted because they were so uncomfortable. I went back several times to have them adjusted and to have the nose pads changed. Two weeks later, I saw that they had received a new shipment of Silhouette frames and glasses. I asked the store manager if I could receive a credit toward purchasing a new pair of glasses because they did not have these glasses when I purchased mine. Keep in mind that I had spoken to the assistant store manager who was friendly, knowledgeable and apologetic for the experiences that I had. She requested that I ask the manager to see if I could receive a $200.00 credit. When I mentioned this to the manager, she rudely informed me that once I purchase a pair of glasses that there was nothing that can be done because they're customed made. It was my fault for choosing a pair of glasses that were not comfortable. Today, I went into the store to see if I could take a picture of a pair of frames that I liked to order from a different location. The sales associate who worked with me a year ago was curt and rude and would not allow me to take pictures or write down a serial number off of the frame. She reluctantly gave me a piece of paper and a pen. She then looked over my shoulder as I wrote down a description of the frames that I liked. Shortly there after, the manager asked what I was doing and then she also looked at the piece of paper to see what I was writing down. I will never go back! They are over priced, rude and not willing to assist the customer despite an item being bought within a 30 day time period.

Last May I visted this location. I typically frequent the broad river location due to it being close to my place of work. Well I randomly walked into this location browsing glasses and saw some I really liked. The associated was helpful. Well after going through at the Broad River location I had my prescription on hand. I gave it the person at this location and was told my glasses would be ready soon. Well after a few weeks, I got the call and took the 35 minute drive to get my new glasses. Well, after having them on I noticed I couldn’t see clearly. I called back several times and was told it takes some time for the eyes to adjust. I’ve worn glasses for well over a decade and never had this problem. I was told to give it a week to adjust. Of course, after a week they had not adjusted. So I took them back and was told it was the wrong prescription (of course it was). So that was fixed. Then a month later one of my lens became very scratchy and not from my doing. Well after calling the associate said it could be due to the film on the lenses. Especially since only on lense was scratched and the other one was not. Just wasn’t the greatest experience.

Would give zero stars if I could. Can’t take pictures of the glasses and not a welcoming vibe. Don’t get me started on everything being extremely overpriced!