Folline Opticians INC

My appointment was on July 30, 2025, I ordered my glasses and as of today's date Aug 26th, I still don’t have them. When I called they had an attitude as if I should just wait for them to contact me and be patient. Well if my vision wasn’t blurry and I wasn’t told I’ll have them in 2 weeks I might be more understanding, They have my deposit, the only option I have is to wait or lose my deposit and I used my insurance. I would never use this location again.

For a small town shop they have a great selection of designers. The staff was extremely friendly and knowledgeable. Would highly recommend.

5 to 10 minutes late and they embarrassed me by being loud that I was late even tho I had 10:45 and the explain they don't make appointments for 10:45 real loud. I would have been only 5 or 10 minutes late by arriving at 10:20 and they said my appointment was for 10:15 and would not see my 14 year old. They did ask loudly if I wanted to make another appointment. I did not!

I stopped by there this morning because my glasses needed repair. This is the second time that I have used their service(s). The optician that works there is EXCELLENT. I am really picky about my glasses; I cannot function without them. She repaired promptly while I waited. HIGHLY RECOMMEND! 6/28/2022 - I stopped there again because I had bent my glasses. I am tremendously nearsighted and I cannot see properly without them. The optician promptly readjusted the frames while I waited. These folks are very nice and customer oriented.

They called about my grandchild getting new glasses this year. I told the lady the glasses he received last time were too small! She said, “ we asked him (6 year old) how they felt”. They did zero measuring the first time or second time. She said “ his insurance would only pay for the exact same pair this year too”. I always purchase an extra pair that transition due to sunlight irritation out of pocket but not this time. I picked the insurance pair up for emergency situations. They are still too small even after the so called adjusting to make them fit. He has an imprint on the side of his head from the arms! He’s a growing kid he should be measured every time! For the extra pair we went to Walmart vision and I learned a lot, ordered him a pair that fits, with the transition lens, and we can get 2 pair for the price I paid for the extra pair I purchased there last year. We’ll go to Columbia for someone who takes his insurance. As will the rest of the family! I hope they enjoyed the money they made off his insurance pair! They lost thousands of dollars in sales from all of us. The store accepted no responsibility for not measuring his head and checking things properly the first year and even after being told they were too tight made him get the exact same pair for the next year. How can you do that to a kid? No kid is ever expected to stay the same size every year!