For Eyes – Casselberry

Amazing experience at For Eyes! Everyone was super nice and helpful (the whole staff) Miranda helped me and my son to get our prescriptions done, she worked with the insurance and on top of that gave us a discount so we were able to make the purchase. Her positive attitude and kindness during the process makes us feel at ease and very comfortable because she went the extra mile to help us. Very satisfied!

Eye exam is fine but the virtual visits keep you there waiting for hours. Queue times vary on virtual visits or the queue restarts and you have to wait again. Very inconsistent form of interacting with patients. The optometrists have the options to see you or not so there is no guarantee you’ll get seen. I spent 2 hours to end up with nothing done because you can’t get your prescription without that virtual portion. Terrible experience

Was a customer for over 10 years. Never going back, its definitely not the same place anymore, horrible experience. Time, and money just thrown away by incompetence, lack of communication, and bad customer support ruled by a corporate handbook. They could care less about clients, youre more of a number than the people who work there. Souless corporation with no heart, compassion, and no remorse. On the Doctors side. They Absolutly got my prescription wrong and I had to return the glasses they ordered and get my eye exam done again then rorder my glasses. Such a waste of time, 3 trips back and forth 40 minutes away. The prescription was WAAAAY off, like insanely off all because of their new online video call optometrist. That was first clue that I should have left running. On the sales side. Ordered 2 of the same glasses mind you, of the most expensive glasses they had, Versace. One got delay and I couldn't picked it up for a while. They promised me they would hold them. They never let me know they were sending them back. They refund me $200 for what they would charge me $700 again to get. Ive never felt so cheated and unjustly treated with zero remorse or compassion having spent so much money in a business. With Absolutly no other solution other than a quick sorry from the manager and a kick out the door.

I had a very frustrating experience at this optical office. I went for an eye exam for both glasses and contact lenses. Unfortunately, the contact lens prescription was incorrect, so I had to return and repeat the exam because the first test was done wrong. Later they told me that a new company was managing the contact lens system. Every time I came back, they could not find my information or the results of my new contact lens exam, and I was told to return multiple times with no clear answers. The employee named Angelic was very rude and unprofessional. The other employees actually tried to help me, but she would not allow them to assist or resolve the issue. She never tried to help find a solution or provide clear information. Even though she speaks Spanish, she never attempted to communicate with me in Spanish to make things easier. In the end, they said they could not find my results in the new system. After all this, they even told me I would have to pay again for another test. This experience was a waste of time and money, and I still never received my correct contact lens results. I would not recommend this place.

My experience was amazing. It was my first time going through the process of getting glasses by myself as a young adult, I was nervous but the staff was so kind, friendly and went above and beyond. The store manager Jerry took my old glasses with my consent and adjusted it then so that my old glasses do not fall of my face, this was completely his own intention and when I came back to pick up my new pair I made sure to give him my thanks for what he had done. Staff is also patient, they are more than happy to answer any questions. I will be visiting in the future!