EDIT: The response to me given by whoever is in charge of the PR for this facility is a bold-faced lie, as I still have the prescription paper printed on their formatted pseido letterhead. Family Eye Care Center, 7500 Ramble Way. Look for a Miranda for the actual birth name. I am extremely disappointed in the response from you all. You accepted Medicaid last year, and having changed this is not a problem you have the right to punish prior Medicaid patients for.
Had an exam last June, as in June of 2025, for new glasses. The exam itself was pretty good other than the really persistent attempts to push some expensive new-age lens until I told them I am jobless and on Medicaid. Glasses got ordered, sent off, etc.
I haven't heard back from them since. Ghosted. Zero information. My depth perception is screwed up because I've been wearing out-of-date glasses for years, to the point I wouldn't be surprised if my prescription had worsened even since June from eye strain. I've been dealing with regular severe migraines from both this and other medical problems (if it starts behind the eyes, it's due to the eye strain). It has been eight months with no contact from this place. Not even a call about if there's been an issue getting them manufactured or shipped. I am beyond furious and I will be making a call tomorrow (2/16/26) and raising Cain about it. Letting people slip through the cracks like this, especially when it comes to people on Medicaid due to poverty, is unacceptable. Shame on you.
