Gro Optical

Will never go to any of the locations again. Their billing system/policy is terrible. Tried to make partial payment and they refused ( claim their system doesn’t allow that) . They said have to go to office to make partial payments. I live an hour each way to office with limited transportation. Asked them to send bill in us postal mail and they said it will take 7to 10 business days so by the time I receive that bill and return it with partial payment it probably will be sent to collections. VERY POOR BILLING SYSTEM.

Cari is wonderful. I consider myself to be a bit difficult when I have a lot of choices and usually it takes me forever to make one. Not with Cari! She made my experience picking out glasses so easy. She listened to what I was saying, and it did not take long at all. Everyone I have encountered at this office is extraordinary and at every visit. Dr. Gates, Cari and the rest of the staff Grand Rapids Opthalmology Greenville Office.... Thank YOU and grateful only begin to describe how I feel as I write this. 😊

Rip off. Over $800 for bifocals. And I picked out the cheaper frames. And the bifocals aren't even aligned right. I love my $20 readers much better

My daughter is on the spectrum and has sensory issues and she was terrified for her visit. I was actually a little nervous too because I wasn't sure how they would handle her anxiety. We've had some unpleasant issues in the past with other doctors and nurses at other offices because they just weren't able to handle her anxiety. So today when we met Jeremy (I believe that's what he said his name was) we were thrilled! He was so kind, gentle, understanding, and most importantly he was patient with her. I couldn't be happier with how he handled her anxiety. He made her feel so at ease and comfortable. It wasn't just him though. Everyone she had contact with there today treated her so compassionately. Dr. Hollenbeck was wonderful and I'm not sure who the lovely lady was that helped her find her glasses, but she went out of her way to make sure my child was comfortable. I am extremely happy with this office and I will definitely be a returning patient here for years to come.

A very good team to work with.ive been going to Dr. Hollenbeck for quite a few years now. She's great. Answers questions and explains your eye health and possible corrections. I'm happy with GRO.