Hackensack Eye Care Center

This facility is great! Everyone is friendly and helpful. It’s very clean and there are lots of exam rooms. All the doctors are very thorough during your visit and explain things very well. The medical assistants are awesome as well. I found out I had cataracts and Dr Kramer and Dr Phillips were so helpful and caring from start to finish and just great during the entire process. I can’t believe how well I can see now! It’s amazing everything is so bright and clear. I definitely recommend going here for all your eye care needs.

I had a YAG laser treatment in August 2025 with Dr, Kramer. Came in today Sept. 24 for a follow up expecting to see same physician a Dr. Phillips OD was seen instead. I questioned the front desk staff about this, she said Dr. Kramer is not there today. Really???? This front desk staff took it upon herself to schedule my appointment with another Doctor. I assumed I was seeing an opthalmologist not an optometrist for a post op YAG laser. Not until I got home that I noticed the appt. scheduler gave me an appointment card with Dr. Phillips name on it. I called the office about my complaint. I explained that I had a YAG laser treatment, I need a Thorough eye exam, she re scheduled me for Set. 26, 2025 to see Dr. Kramer, she said there was a " system error", when I asked why wasn"t I informed of the scheduling error, as I was talking to her about the issue she continued to over talk me instead of listening to my concern. When I asked her for her name she threatened to disconnect the call which she promptly did. Dr. Kramer is an excellent eye surgeon. I recommend him to any one at any time. This front desk person needs to go. She's rude and nasty. The scheduler needs to know that laser treatment follow up belongs to the opthalmologist. I wasn't there to get my eyes checked for corrective eye glasses. Also, when I first walked in for my appointment a woman sat in the chair moaning, her head down , her hand over her right eye. No one in that office came to her until I approached the lady , she said she was experiencing eye pain.

I’m very disappointed with my dad’s experience at this clinic. My 77-year-old father went in because his right eye had been tearing for a while. During his visit, Dr. Liva did not evaluate him directly; instead, the assistant performed the exam. They diagnosed him with dry eyes and prescribed eye drops. A few days later, when the tearing didn’t improve, we sought a second opinion. It turned out he actually has a cornea infection, which requires frequent antibiotic eye drops. Additionally, during his visit, they gave him a new glasses prescription that was significantly higher than his current one. Thankfully, the staff at our usual optical center caught the issue before it was filled. This clinic was careless in their examination and inaccurate in their diagnosis, which could have caused serious issues with my dad’s eyesight. I would not recommend this place.

The front desk lady was extremely rude. It is important to have polite and professional personnel to assist customers. We are not receiving a free service; we are paying. My recommendation is to improve the quality of your front desk staff, as they are key to the proper functioning of any business.

Horrible service. Was forced into getting lenses even when i could not see with the trails clearly. Called them the next day to cancel my lenses was on hold for 30 mins and the receptionist said someone will get back to me no one did. I disputed my charges but they still cancelled my dispute. Do not go here and waste your time and money.