Harvey & Lewis Opticians

I'm giving it 3 stars because the woman I picked up from was much nicer and much more helpful than the woman I ordered my glasses from. So she basically saved the review, however the woman who is there most of the time, Jess, was incredibly condescending, even seemed angry. I have constant headaches with my glasses and being 62, I pretty sure I know myself and my conditions better than she does. I kept trying to tell her the weight of the glasses cause me headaches while I'm reading and of course there are other problems there too that I shouldn't have to explain to anyone else, my word should be enough. I had to deal with this attitude from a young woman who kept telling my prescription wasn't heavy enough to cause headaches when I explained I needed something lighter. Well I've worn that prescription for 20 years and believe that I am a better judge of that than she is. So now I'm stuck with another pair of glasses that I can barely wear, and left Harvey and Lewis with a terrible taste in my mouth. As I've said before, customer service is an ideal from the past, I guess so is kindness.

Jessica Bandy the manager is a standout. She and Harvey Lewis are more than fair in how they stand behind their products. The customer service is way above and beyond. Hence the adage - you get what you pay for.

The gentleman that runs the place is a very gohelpful and friendly person to do business with. Doesn't push or make u feel like u are bothering him because he has to wait on u like you get in other places. He makes you feel like you are friends from the get go.