Harvey & Lewis Opticians - West Hartford

Exceptional Service at West Hartford Harvey & Lewis! I had awonderful experience at the West Hartford Harvey & Lewis location! The staff went above and beyond from the start, squeezing me in for an eye exam and even proactively calling me when they had a cancellation so I could come in sooner. A special thank you to Agnes, who was incredible to work with. She has a fantastic eye and helped me find a couple of pairs of glasses that are flattering. Beyond her style expertise, she took the time to help me navigate my insurance options so I could maximize my benefits. From the accommodating scheduling to the personalized care, I highly recommend this West Hartford team!

I went to this Harvey and Lewis location today and found the entire staff to be nothing shy of fantastic. I was greeted by Adrienne, and she was able get things started for me right away. Dr. Aceto was able to see me, I was very comfortable With him because he was able to explain things so that I understood exactly what was going on and appreciate what his thought process was. Svitlana (pronounced SweetLana) was also thorough and spent the time to explain things and ensure that I made an informed decision. I am very happy with my decision to come here and I would highly recommend this Harvey & Lewis.

Dr. Metz is wonderful. Sadly, he is relocating to Ohio. Agnes the optician said that I could “ of course” order my glasses online, thus saving hundreds of dollars. When I tried to do so, I discovered that I need a PD#, which did not appear on my typed prescription. When I phoned the office, Andrew put me on hold to ask an optician about this. He returned and said that he can’t tell me that because theyve never made glasses for me, there. When I asked him why this information wasn’t provided by the cranky woman ( Agnes) he stated, TWICE, that “ it’s just office policy”.

I just had a really nice customer service experience with Alexia. She tightened my glasses and sunglasses and made them fit perfectly and comfortably around my ears. She was very patient and kind!

Top-notch. Not only do they have a wide selection of frames at many different price points, but the opticians who work there are highly-skilled and personable. Turnaround time is rapid. There are discounts based on various associations or insurance. I give special recognition to Agnes, who is the ONLY person I trust to select eyeglasses that compliment my face. Thank you Agnes!