Healthy Eyes Vision Service

I am VERY pleased with my experience. I am used to old fashion eye doctors who run a billion tests. Though the doctor didn’t run so many tests she did run several and i am pleased with the experience. I received my glasses just two weeks after! The selection for men was a little skimpy but it usually is at most places. I did find frames i was happy with though and the girl adjusted them to fit nicely! I have to give them 5 stars because i am a critical person and they did what they could to make my experience a memorable one! I’ll definitely be going back!!

I called last week to get a last minute appointment here as I had woken up and my eyes were bloodshot red.The young lady who answered the phone was very understanding and accommodating. I was seen that same day and given medication the doctor explained things to me in a way that I was able to understand. I had a great experience here and will now be returning for an eye exam since they also take my insurance saw some very cute frames that I hope to get and put my lenses into.

I brought my son here for an appointment. My insurance had changed so I didn’t go to our regular optometrist. Huge mistake!!! Words cannot describe the horrendous treatment we received there. The staff was rude for starters. An older gentleman before us didn’t understand their instructions for sanitizing for covid and they were screaming at him. The person doing his screening was young, immature, and unprofessional. You could hear the front desk people gossiping all the way in the waiting area. Then the doctor gave him a prescription that was a considerable amount off from his actual prescription (I had his prescription from the prior year and we did go back to our regular optometrist so I had those to compare it to). To me that’s completely unacceptable and I thought the worst part until... Lastly, for contacts they wanted to charge us around $450 up front for them to order the trial lenses. The contact person was flustered arguing with me as to why I had to pay so much for trial lenses then even more money when they would order the contacts. So it was that much for the fitting and trial lenses BEFORE paying for his actual lenses. She had some bs explanation that people get the trial lenses and never come back so they have to get payment up front. I never in my life heard such bs. We walked out. My son was deflated. With covid we hadn’t been to the eye doctor in over a year and a half and he really needed this appointment. I complained to the insurance company and now it’s months later and this still burns my bottom so I need to let others know DO NOT MAKE AN APPOINTMENT HERE! My regular doctor charged us $130 for the appointment, another $115 for his lenses. We never had to pay for trial lenses. No one should have to pay for trial lenses. That was without insurance since I couldn’t use mine there. However I was able to submit it to my insurance for some reimbursement. I wouldn’t send my worst enemy to this place. Rude. Unprofessional. Liars and thieves. I have nothing good to say about them ever.

Before this year I would've given them a four or five stars. But my last appointment and experience was so horrible and this is going back into November and I'm still dealing with the problem now. Me and my daughter went to pick up our glasses and along with us were two other patients who were also picking up their glasses, the girl behind the desk just passed them all out, without checking to see if they fit because it was close to closing time. Oh my glasses never fit correctly and my daughters never fit correctly. I ended up having my second child in between all this and I am from a town that's a half hour away. So I went pregnant and was treated like we were bothering the girls working there. They we very very rude and unpersonable. I'm a friendly person and they made me feel stupid for being nice. The way they should be. Then when we were picking our glasses out, we had to wait 20 minutes while the girls chit chatted in the back. The room was close to where we were so my daughter and I sat there just looking back and forth at each other wondering when we could get helped. So on top of the treatment, it was really inconvenient and hard to get back to get my daughter's glasses fixed also because my infant was in the hospital for seven weeks after birth so it actually was impossible for us to get back up here to get her glasses fixed so my daughter's glasses flew off her face every single time she looked down. And my glasses never fit correctly so I just stopped wearing them altogether. That was the first time they never sized our glasses to make sure they fit correctly behind our ears. Then I called to ask if we could come in and get them fixed and the only day I could come in was a Wednesday and the girl who I could tell was the same girl that just handed me and my daughter our glasses told me they were closed when you can clearly see on the website they are open. And I had a few appointments on a Wednesday night because I've been with this doctor for a few years. My glasses not fitting right, was one thing, I just let it go but my daughters were a problem. She ended up trying to fix them herself and broke them because I would only let her use some tape to have grip behind her ear. I'm a single mom with two kids and I lived far and it was just really hard to get back up I wasn't being neglectful before anybody thinks that. A few months ago I ended up calling and asking them to order me a new pair of glasses from my daughter and I would bring hers back to them when the new pair came in. The girl who I am assuming I could be wrong sounded like the same girl I had all the issues with told me they cannot do that. Even though the doctor herself told me they could so I waited a couple weeks to make sure I didn't get the same girl and I called back again and the new person that answered the phone help me right away and she ordered me new glasses with my daughter. Unfortunately it seems like they had one bad medical assistant that did not want to do her job and she severely affected my daughter and my life and now I'm looking for a new eye doctor. It's a shame that one person can really ruin a person's experience with the doctor. Because the doctor is good. I have no complaints. I've been with her, and my daughter and niece for years and she has always be good. That's why I kept going back for years. Hopefully Dr. McBride has realized what kind of people she had working for her and she got rid of them. The only thing that would change me from going to a new doctor is if the doctor cleaned house and found better, more professional and simply nice people to work there and I will find out in the next couple days… I'm not very optimistic because of the most recent reviews of people who seem to have had the same or similar

The doctor’s and nurses were all lovely. Made sure we understand and even gave us more information about how to get better eye sight. The nurse who help us was very patient, kind and caring. Very thankful to see someone care and help out there patient just in the way she did to us. Great office!