Heights Eye Studio presents itself as a high-end optical boutique offering exclusive designer frames and five-star service. While their selection of designer eyewear, including brands like Gucci, is impressive, my overall experience has unfortunately not reflected the level of service they advertise. I recently purchased a pair of Gucci glasses from this studio. After nearly a year, the frames required adjustments and had to be sent overseas for repairs. The amount of time it has taken to receive my glasses back has been excessive and unreasonable. For a business that promotes quality care and premium service, I expected a much faster and more efficient process. In addition, I did not feel genuinely valued as a customer. The service felt transactional — as if the focus was solely on making the sale rather than building a relationship or providing continued support. From the moment I walked in, I felt judged, as though assumptions were made about my ability to afford the glasses. That perception alone significantly impacted my experience. Pricing is another concern. The markup on frames appears unnecessarily high compared to other optical studios offering similar designer brands and services. Because of these issues — slow repair turnaround, lack of attentive service, and pricing concerns — I would rate Heights Eye Studio 2 out of 5 stars. I would recommend exploring other eye studios if you are looking for respectful customer service, transparent pricing, and efficient care. This will be the last time this business receives money from me or my family. They promised me a glasses time pick up 1 hr before closing. When I called and shared my eta. They told me they would be open until 2:15 PM. After arriving on time. The whole business was closed down and the cleaning lady’s were cleaning. This is poor customer service. Refer to my images below 👇
