Excited to support a black business in the neighborhood. Went in to discuss with the front receptionist about scheduling an appointment. She was on the phone and told me to sign in, sure thing. Next an associate asked me if I was picking up and I said I wanted to schedule an appointment. I was brought back up to the counter. Discussed that I wanted to make an appointment in a few days while I get insurance today. I am unfamiliar with how vision insurance works, who isn’t? I even asked what insurance do they take? Again, very unfamiliar with vision insurance, I was hoping for a clear explanation from the staff, instead my questions seemed to be annoying to the staff. The receptionist went over to ask a sales associate my question. The sales associate responded loudly that my question “didn’t make sense”. WOW, very rude. The sales associate proceeded to the counter visibly “annoyed” with my question. Her demeanor was not kind and very unprofessional. Will not be spending my money here, next time be professional and kind to a first time visitor. Do better. Thank you.
