I’ve been a regular here since I started using them to stock supplies for my business. The service seems to be hit-or-miss. I went to stock up tonight and had to use self-checkout since, like in most grocery stores these days, scanning and bagging is now the job of the customer. The inconvenience is bad enough, but this time it was even more frustrating as apparently I didn’t properly check out my bananas. I guess the AI arches detected this because the exit guard went straight for them with his scanner and informed me that I hadn’t paid for them. So with an order that costed over $200, and my kid in tow, he made me run back to the self-checkout line with my bananas and flag down another clerk (who was busy helping another customer) to help me put them in as a new order because the scanner didn’t recognize the barcode. FOR BANANAS. THEY WERE LESS THAN 2 DOLLARS. THEY LAST A FEW DAYS AND I’M SURE THE STORE THROWS AWAY TONS OF THEM EVERY WEEK. Not only did it inconvenience me, it inconvenienced my kid and the other clerk at a time when everyone was just ready to go home. It seems like the exit guard should have some discretion when it comes to trivial amounts, especially when it’s closing time and I’ve already spent hundreds of dollars. I feel like I was nickel-and-dimed over freakin bananas, when meanwhile I’m a regular customer who spends hundreds of dollars every month. But hey being penny wise, pound foolish is a great way to stay in business amirite? Maybe attitudes will change once we get a Costco in town.
