One star shows I hated it - HATE is such a strong word, so two is dislike, in the beginning, this was not the case. In the beginning, I would have given 5 stars all day. I have been a patient here for give or take, almost a decade, and without a doubt, they used to offer the best self-pay prices in Lake Worth. Unfortunately and fortunately, that is no longer the case. The decision to switch providers wasn’t made lightly, nor was cost the only driving factor. After being a loyal patient for so long, a few dollars wouldn’t normally outweigh great service but unfortunately, that level of service no longer exists here. My decisions are based not only on my interactions with the staff and doctors but also on the overall unprofessional atmosphere of this location, including the behavior of the staff and the cleanliness of the facility. The front desk staff tends to change frequently, but during my last two visits, the same women were present. There was a lot of in and out with the staff, maybe dealing with personal issues or just mingling, but even though the clinic is located inside a Walmart, it's still a business and should be run professionally. Another concern is the cleanliness of the exam rooms. They are consistently dusty, nothing looks wiped down, swept, or mopped, and give the overall impression that little effort goes into maintaining the place. This wasn’t a one-time occurrence, it’s the same every visit. Finally, there’s a clear double standard when it comes to time. If you're late, you risk being charged, rescheduled, or even dropped as a client. Yet, I waited 30+ minutes past my scheduled time for the doctor to show up without so much as a discount or an apology. While the Saturday availability was good when options in Lake Worth were limited. Lake Worth has a several optometrists that are open on Saturday. America's Best & Vision Solutions are some viable options with excellent staff that are open on Saturday. While Vision Solutions prices are significantly higher, their location is almost brand new, the staff and overall care of their patients help to lessen the "blow" of the cost. Lake Worth Premier Eye Care has excellent low cost self-pay pricing as well, if looking for a local business that is open for weekday appointments. Before closing this review, I want to be clear in my experience as I've read some of the others: Dr. Le, has always been the most soft spoken Dr. and I've never had any problems with him, even when I felt he was slightly irritated by my desire to retest my vision. All of the drs I've encountered at this location, including Dr. Le, were fast paced with the exams, which could be viewed as rushed, but as far as their professional attitudes, they've never been unprofessional when speaking to me. Hopefully, this review will help Dr. Le make appropriate changes to help his business flourish like it once did.
