In Vision Boston

One of my eyes had been bothering me, so I decided to come here. Everyone was incredibly kind and helpful, from the person who answered my phone call to the front desk staff. Dr. Bui was warm, knowledgeable, and very thorough in addressing my concerns. He also gave me helpful guidance about insurance coverage and glasses options. I had a great experience and would definitely recommend this place to anyone in need.

They are horrible. I got a pair of eyeglasses from them, and the frame broke the next day. I went back to them, hoping that they would help. I even offered/agreed to pay for a new frame. They refused to work with me. They said I had to start from scratch. I had to pay for new lenses, new frames, and all the other features I added. They're very condescending. I had the worst experience I've had dealing with any business operating on US soil.

My second day here. First day, they did not have my insurance from before and I had to reschedule. I accept part of blame since I only brought my eye care insurance. Second time, they let me know but still waiting after 30 minutes. They are always busy. Expect to wait. Yet, the doctor is amazing and explains things very well. I always leave knowing what I need to do next. I think they just need more staff to handle the busy traffic.

We've been patients for the past 3 years or so, when we first went, my husband's prescription was off, we only foung out after his glasses were made at Costco, when he went to Costco to ask about it, it turned out the whole prescription was way off from what he needed. We were like okay, it happens. We kept being patients and went last on Oct 16th 2024, we both got a pair at the store and paid what is a significant amount more than anywhere else, as we know how inexpensive glasses can be somewhere else (Costco, online, etc), we didn't want to risk it. Fast forward to July 4th 2025, my glasses fell off my face, they broke INSIDE the frame (think about where the screw is, and then keep moving to the piece that is supposed to go inside the hinges), when I called to ask about it, I was told flat out that my frame had to warranty, I was like... Okay, but it hasn't even been a year and they broke INSIDE the frame, there's no way that's a wear and tear issue and that piece is not even exposed, they told me to come in when I could. I came in weeks later, on Saturday July 26th, the lady who was trying to help me told me that I had no warranty (again) but that she was going to ask the doctor, I kept waiting and then she came in saying they were going to contact the manufacturer and will let me know, I asked if I should leave the frame and this lady in the counter literally responded from like 2 meters away "nuh uh" so the lady talking to me, naturally said no. It has been 2 weeks and no one has contacted me to say absolutely nothing. In these 2 weeks I went to another doctor's office to see what can be done, and it turns out that my prescription (the one I got from InVision) is significantly stronger than what I need, so when she showed me what my prescription id supposed to be, I could see significantly clearer. All this to say, this was a massive disappointment, we have spent good money in this business that we could've save, but I wanted to support the small businesses in my own community, which I'll absolutely be more wary of from now on Unfortunately, I DO NOT RECOMMEND THIS BUSINESS, go literally anywhere else or use a website, I have had more assistance from them when I've needed it.

Best eye doc in town. Our family has been with Dr. Bui for years. Expertise and patient manner top notch. Great with young kids and teens as well!