Infocus Eyecare Athens

My wife and I went in about a week ago to get an exam and some new glasses. The staff in the office were all very friendly and we got through relatively quick. The young man who I believe is the manager helped us with picking out our glasses. He was awesome! I’ve been wearing glasses most of my life but I’ve never had someone be so thorough in explaining all of my options to me. He took time to make sure I got exactly what I needed. And the glasses came back way faster than expected! When I went in to pick them up, the young man greeted me by name. That is definitely memorable customer service! Himself and the staff definitely have a lifetime customer out of me!

I recently had an issue with one of my eyes, the office got me in quickly and they were all great! Dr. Mowrer was amazing. She was very thorough and stayed on top of my issue!

This was my very first time ever at a eye dr. They made the experience amazing. Everyone was helpful and inviting. They explained everything thoroughly so there was no confusion. I would recommend them to anyone seeking eyecare needs. Can't wait to pick my glasses up 🤓

Every one was so helpful and nice and understanding. Thank u all for being so kind in every way! Love to all!

Brittany and Amber that seats in the front has terrible customer service skills very rude and snobbish. I was hesitant to come in after they told me they was under new management and that my doctor had left but I thought I would give it a try anyway. Boy did I make the wrong mistake. Got there before my appointment and was treated very poorly a question had come up regarding my VSP insurance at first Brittany said she could call and get it reversed the her manager Amber came over and without even knowing the situation said they couldn’t. So I went to my car called VSP myself and within 10 minutes got the issue resolved. So I went back in with my insurance rep on the phone to speak with Brittany to give her authorization for my appointment she handled the call very rude and still acted like she didn’t want to proceed with my visit. So then Amber comes back in and tell me I can be seen but I could either wait or come back at 4pm mind you it’s 2pm.. This place is a joke I wouldn’t ever recommend to anyone.