Innovation Optics

Problem with billing and office manager was rude. My eyeglasses were fine though. The medical staff was fine, though I was reluctant to have eye surgery done as recommended without a second opinion. I felt the doctor was dismissive of my concerns. Going to the Eye Infirmary of Mount Sinai in NYC where I have total confidence in them and they charge Medicare no problem no hassle

I've never felt so compelled to write a review of a business, but the lack of respect and service I received as a customer has made me want the public to be wary when considering this eye doctor to be a good fit for them and their family. My initial visit went well. Nothing out of the ordinary. The doctor that attended me was training an apprentice. The apprentice had made a mistake in taking down measurements of my sight as I overheard in conversation with the attending doctor. I didnt think much of it, especially since I know what its like being trained in the field. I received my prescription a few weeks later. I scheduled a second visit for a re-check because my vision hadn't fully improved with my new prescription and was made aware that I was already past the 60 day trial period. I didn't have my prescription with me then since I came directly from work and wasnt made aware in my appointment confirmation. I was met with the red haired supervisor and Asian manager who tag teamed and decided to approach me in a confrontational manner. They mentioned the importance of bringing the prescription to make comparisons which helped me understand. I suggested that it would be a good idea to let customers know that they should bring their prescription for a re-check, so that way they dont waste their time like I did. The Asian Manager then said in a belittling and disrespectful manner that it should be "common sense." But later proceeded saying that they were trying to help me out by not having to pay the $50 re-check fee. So I went ahead and scheduled a 3rd appointment. I arrived and was attended in my final visit. The technician made me aware that I would have to sign agreeing to pay $50 for the re-check fee, but let her know that in my last visit I spoke to the managers and it was my understanding that it would be waived. The technician let her red haired supervisor know, which she explained that in the notes on my file, the Asian manager demanded that I pay the $50 fee. So much for "trying to help me out." The red hair supervisor then rudely said that "We'll do the re-check, but if they bill you, they bill you." I understand the business policy of the $50 fee, and I would have had no issue paying for it. But the lack of empathy and service, inflated egos and superiority complexes in this establishment just isn't worth the head ache. Take your business elsewhere. Don't be the bane of their existence.

KILL THE HOLD MUSIC. The staff is amazing, I have nothing but good things to say about the practice. But the hold music is is like listening to an AM radio on a drive through the countryside. SERIOUSLY.

Today I had an appointment 12:15 pm with Dr. Patel due to an emergency, 45 minutes passed, they never attended to me, not even because I begged them to help me. A Chinese lady arrived to ask me private questions at the reception without respecting my privacy, very rude and unprofessional. Very sad the mistreatment received in the Union office

I have been going to get my vision checked when Dr Notis began his practice. Now I also go for medical check ups for my eyes as well. Dr Farnese and Dr Stahl are both thorough and does all necessary tests to ensure my eyes are getting the proper treatments.