Joshi Optometry

Let me start by saying this was my first ever eye exam. I've been wearing pharmacy readers for 4 years now by my eyes just keep getting worse over the years. It took me 3 days to get a hold of someone. They weren't answering the phone and there's no answering machine. I was finally able to get ahold of someone (Jody) who was very sweet and helpful. Fast forward to my appt..The girl doing the tests was very nice and helpful. My whole exam.was done by an intern who seemed to know what she was doing. I only met the doctor for a brief minute or 2 when he came in to write me the scripts. Once the exam was complete and I had my scripts, I assumed someone would help me pick out frames or tell me what to do next. I went to the front desk, paid and was quickly dismissed with a "here's your scripts, have a good day" and the woman began talking to another patient. Since this was my first ever exam, I was hoping they'd be more helpful with how the process works. I left with scripts in hand (was more than ready to purchase my glasses there) and headed home. Thankfully I have a few family members that wear glasses and told me I can but them online. I did just that and they arrived yesterday. I'd recommend this place for people who have been through the process before, bur maybe not for first timers.

I have been wearing glasses since I was 9 years old and have never experienced such a lack of accountability and professionalism in an eye doctor and his office staff. As a healthcare professional myself, I can’t even fathom dismissing patients concerns and holding no accountability for my actions like this office does, doctor included. After my exam, I noticed the prescription was vastly different from my current one. I called to express my concern before ordering my glasses, but the manager, Jodi, dismissed me. She was incredibly rude, even asked if I’d listened to her voicemail because she "didn’t want to repeat herself." She insisted the script was right and told me if it wasn't, the glass company would just "fix it for free." The glasses arrived and, to no surprise, they were unwearable. When I returned to be re-checked, they tried to charge my insurance a second time for their mistake. Dr. Gubman was condescending, told me I "wanted" my eyes to be worse, and actually cut me off mid-sentence when I was explaining how we ended up here and the behavior of his office manager telling me, "that's enough you’re here now.” He even told me my cataract was in my right eye, it’s been in my left since the day I was born 26 years ago. After a second exam, he gave me a different prescription but refused to admit the first one was wrong, claiming my eyes just "liked" the first prescription that day of the first exam. Never knew your eyes change on a daily basis. Any question I asked was never met with an educational answer, only “it just is”. The final verdict during the second exam from this “professional” was I’ll never be able to see clearly, only comfortably. Now, the glass company is charging a redo fee (which is fair, as it wasn't their mistake). I called the office 10 times and left a voicemail at 10 am and got no response. I then called off a coworkers phone and was answered right away. When I explained the fee to Jodi she told me she’d call me back and hung up. 6:30 came, no returned call. When I called to follow up, Jodi’s response was that she was busy. Her solution was to tell me it’s "unfortunate" and my fault for not checking the return policy. She even told me it was my responsibility to ask for a re-check before ordering, despite me calling with concerns. I am now out hundreds of dollars, my insurance won't cover a new visit, and I have to pay out of pocket for a new doctor just to see clearly. Avoid Dr. Gubman and his office manager, Jodi, at all costs.

Office staff, eye technician and Dr. Gubman was very efficient and professional. Testing done and results discussed along with all questions answered.

The entire staff was very personable and friendly. I feel like I received a complete and thorough eye exam. The whole appointment was very relaxing and I felt like I truly mattered as a client. I was truly given their full attention from the beginning to the end of my appointment. I highly recommend the Eye and Sight Center for rye care.

I have been coming to the Eye & Sight Center for over 10 years. I'm always pleased with the service and treatment that I receive, and I'm always happy with the glasses that I purchase from them.