Kd Aran Eye Associates

I do not recommend this ophthalmology clinic to anyone. They scheduled me for cataract surgery and never called me. When I went to the clinic to check the status of my surgery, they told me they had called, but I checked my phone for calls and messages from that day and showed them I never received a call from them. They gave me a new appointment to reschedule the surgery three months later. When I arrived for my appointment, they told me I had to repeat all the tests. The clinic was overcrowded, and an appointment that was supposed to start at 8:30 AM ended at 1 PM. I couldn't wait because of work. The solution they offered was another appointment for August 20th. So, run from this place so you can get surgery in another clinic before you go blind

BEWARE!!!!! This place is EXTREMELY UNPROFESSIONAL. I was a new patient. I preregistered online and prepaid online as well and received multiple confirmations about my appointment. The day before my appointment, I received a strange text in Spanish stating there was a problem with my appointment. I mention that it’s strange that it was in Spanish because in my preregistration I stated that I preferred English communications. As soon as I saw this message, I called the office and explained to them what happened and I just wanted confirmation that I still had an appointment. The person on the other line told me he apologized for any confusion and that the message must have been sent to me in error. He then continued on to confirm my appointment as scheduled. The next day I arrived 30 minutes before my scheduled time and waited patiently. While I waited I noticed at least four patients arguing with the staff due to problems with their appointment or visit. The staff was very rude and dismissive. 45 minutes after my scheduled time, I was finally called to the reception window. I was told my visit was not authorized and the doctor could not see me. I explained that I had received multiple confirmations about my appointment including that morning and I had even called the day before to make sure there was no issue with my appointment. She went on to say there was nothing she could do and that I needed to see my primary doctor to discuss the issue with him. Mind you I had already prepaid for the visit and I was told there was nothing more they needed from me prior to my visit. All I could do was leave in disgust.

Horrible wait time for a regular eye checkup. People had arrived at 8:30 and were still waiting at 12 noon. My appointment was at 10:30 and still waiting at noon. Incredible for an eye doctor's office.

If you have an elderly parent or relative DO NOT SEND THEM HERE. My mom visited this clinics and the customer service was horrible. Reception staff and nurses had the worst attitude. My mom attended her appointment alone and when she asked the nurse about the condition of her eye and upcoming procedure the nurse ignored her and instead started chatting with another staff member about her “breakfast.” The said staff member then noticed my mom in the room and shoved her out the door. My mom respectfully told her she was not leaving until she understood her condition and the procedure she would undergo. As a health insurance holder, my mom has the right to obtain answers to her questions to ensure she is receiving the proper care. At minimum, she deserves to be treated with dignity and respect. My mom felt threatened at this clinic. I hope no other elderly patient experiences this horrible customer service

At the entrance of the building no signs for covid19 or any supplies. and the araneye reception dont have social distance. They don't take temperature,they don't ask anything.they only have one bottle of sanitize to share by all the patients It's a joke.irresp9nsability for araneye . This place is not ready for business. A lot elders here risking health.