Knox Community Hospital Ophthalmology – Dr. Kohler’s office (Mt. Vernon, OH) My experience here was one of the worst displays of patient disregard I’ve ever seen. After the nurse completed my exam, I was told there were no rooms available — even though I had just been in one. I was pushed back into the waiting room so they could continue stacking patients far beyond what they could handle. I sat for over an hour on Christmas Eve with zero communication. When I was finally placed in a room again, I waited another twenty minutes with no update and no sign of the doctor. I never saw Dr. Kohler at all. I eventually walked out. On my way out, I passed multiple staff members standing around who didn’t acknowledge me or ask a single question. This wasn’t a busy day. This was a complete failure of basic professionalism and patient care. No one should be treated this way.
