Koch Eye Associates

Horrible scheduling! I was given an appointment. Then was called to say I missed my appointment when that was not the day that I was scheduled. Nor did I get any phone calls or texts about said appointment. They all were rude about charging me a no show fee. They can't admit that they were wrong. I have been going there for over 20 years. I loved the doctors but I will no longer be going to Koch due to the ladies being so rude and unprofessional. Thanks Koch for making me feel like I a piece of garbage.

Went to Koch for a contact lens renewal appointment. Informed Koch, I would pay cash because I do not have health insurance. After the appointment, I paid cash and left. Called Koch to order new contact lens. I was informed that I could not order them because there was a balance on my account. After a few calls to billing and the office, Koch informed me that the doctor made a mistake in the computer. The doctor stated there was an exam for glasses and contacts instead of just a contact lens exam. The office manager told me the error would be corrected and I could come in for another set of trial lens. I went by and picked up my prescription and trial lens. I received another bill from Koch for the service I did not receive. I called billing three times over the course of three days. No one answered or they would answer and hang up. I contacted the office but no one answered. I spoke to several receptionist. One took down my name and number along with the issue, and stated someone would call me. I never heard from anyone at Koch. I am still trying to reach a representative to clear up this billing error. It is not the patient’s responsibility to fix their mistakes. I cannot recommend Koch based on these issues.

We bought glasses for our teen. She went in to get them as I stayed in the car. I did not know this until after we got home, but she was not given a case. Instead, they were just put in a bag???? I have purchased over 20 pairs of glasses for myself and never have I had my glasses put in a bag and not been offered a case. To me, this is just very poor customer service! Extremely disappointed Koch Eye!!

Went for an annual eye exam. Nothing special. I have gone to them for years. I trust them and always have a good experience. My family goes there and we all have had good experience with them.

I have had cataract surgery by Dr. Richard Sayegh, who is very skilled and knowledgeable. He referred me to Dr. Tatyana for wet AMD and I have been treating with her for several years now. She is a top notch retinal specialist and I consider myself fortunate to be a patient at Koch Eye Associates.