Larchmont Vision Care

Fantastic experience here with our almost 3 year old - everyone was so friendly and helpful and glasses were ready in 10 - 15 min. I think we were there for under an hour, and that included a fitting and making sure the glasses sat right. Thank you!

My experiences with this store and Tony have been positive up until today. I tried to return a $400.00 pair of Chanel eyeglasses which I purchased last evening, and Tony refuses to take them back, telling me to come back on Thursday and he will speak to a doctor and ..".they will see what they can do." I understand how he can be frustrated with me as this is not the first pair of glasses I purchased for these lenses. A couple of months ago - against Tony's judgement, I will admit, I purchased a pair of Prada frames for $500.00, which were quite heavy on my face and bruising the bridge of my nose. However I was nervous about returning them because they were the second pair of glasses I had purchased. The first pair cost $100.00, I had them for about a week and he had no problem taking those frames back and fitting the lenses into the Prada glasses. When I went into the store yesterday, I did not expect him to take the Prada glasses back - nor did I expect to be walking out with a $400.00 pair of Chanels, but Tony said they were the only glasses in the store the lenses would properly fit it. (the glasses were $380.00 + $20.00 charge for fitting) I wore them out of the store and by the time I got home, the bridge of my nose was bruised and I had a headache. In Tony's defense, I should have gone with the cheaper, lighter glasses he had initially chosen for me when I first brought the prescription to him, and that was what I expected to do yesterday, Now I am out $900.00 with no viable pair of eyeglasses that I can comfortably wear. Hopefully I will be replacing this review in a few days with some good news.

I highly recommend Larchmont vision care to anyone looking for exceptional eye care and stylish eyewear. Every visit has been nothing short of exceptional. From the moment you walk in, you’re greeted with a warm and welcoming atmosphere that makes you feel right at home. The staff here is incredibly knowledgeable and helpful. They take the time to listen to your concerns and ensure you find the perfect eyewear solution, whether it’s glasses or contacts.

My husband and I separately went to Larchmont Vision Care to get our eyes checked and get glasses. Pros: Good optometrist (would give her 4-5 stars). She is efficient and competent. Easy to get appointments including Sat hours. Cons: the store and contents feel a bit dated. Staff's attention to customer service could use some improvements - especially on Saturday(1 star). The store doesn't get packed but when they have more than 2-3 customers, they seem incapable of providing proper customer care. My husband was told his glasses would be ready in 20 min and in fact we ended up waiting for over an hour and then the glasses had a chip in one of the lens (how could they not notice??) so we ended up spending over 2 hours. Had we known, we would have stepped out to get some food in between. There was another customer who was there in the beginning of the visit and then came back to pick up her stuff and saw us and went:"wow, you guys have been here a long time!" no kidding. If you can go there during the day on a weekday which I did for my glasses , service is much better. thus the overall "meh" rating of 3 stars.

Dr. Gina Rossillo, OD is great. I've been a patient at Larchmont Vision Care for several years and I’ve been completely satisfied with the Doctor’s care and advice. Her staff has always been polite and helpful to me. They have a large selection of frames on hand and try to accommodate any request I have ever made. I was surprised to see some of the other reviews because my experience has been much different.