I had an absolutely wonderful experience at MyEyeDr. in Waltham Woods (Parkville), and I specifically want to recognize Donna, the General Manager. From the moment I walked in, she was professional, patient, and incredibly knowledgeable. She helped guide me through selecting my glasses in a way that felt collaborative, not pressured. She gave thoughtful recommendations, explained options clearly, and made the entire process smooth and enjoyable. What stood out most was her patience and professionalism when my FSA card initially declined because my benefits don’t start until March 1st. Instead of making it awkward or stressful, she calmly reassured me and offered to securely hold my card information and run it once the benefits activate. That level of grace and problem-solving meant a lot. She also took time to educate me about retinal health for my daughter, explaining how something as small as a freckle on the retina can be significant. That showed me she genuinely cares about patients and families, not just transactions. Because of her leadership and customer care, I ended up purchasing six pairs of glasses with protection plans—and I left feeling confident, respected, and well taken care of. It’s rare to experience service that combines competence, warmth, and integrity at this level. I see exactly why she’s the General Manager. Highly recommend this location.
