LensCrafters

I had an excellent experience at LensCrafters Optometry in Merritt Island. I needed an eye exam and new glasses before transferring to another state for work, and the entire staff was extremely accommodating, helpful, and professional. I especially want to recognize Liz for going above and beyond to help me. Her expertise, patience, and knowledge of the available options made the entire process easy and gave me the confidence to make the best decision for my needs. She took the time to explain everything clearly and genuinely seemed to care about making sure I was completely satisfied. Thank you, Liz, for your outstanding customer service and for making what could have been a stressful process such a positive experience. You are a true asset to LensCrafters, and I sincerely appreciate everything you did for me. I highly recommend Liz and the team at LensCrafters in Merritt Island!

Dustin has been helping us on updating lenses on an old pair of glasses. He did a great job. And I have to say, he did a wonderful job adjusting my sunglasses to fit me perfectly! We appreciated it.

This store is a joke! I came here because two pairs of glasses I bought less than a year ago have lenses that have turned yellow. They are Transitions lenses. When I bought them, they were grey lenses that turned dark and had a blue mirror coating on them. They have gradually turned yellow. I came in to show them to the store on Sunday and was told I had to come back on Wednesday when the manager, Dustin, was in, since they were purchased at a store in CT. They told me only the store manager could make decisions about glasses purchased at another location. I went back in today to show him the lenses, which he acknowledged he could clearly see were now yellow. He told me he needed to take pictures and send them to his regional manager, and that he do not have the authority to make decisions about glasses from another location. He also told me that “we use Transitions lenses here,” so it’s not like we put in some cheap stuff.” So, what, it’s my fault? Then, he told me, “also, it’s been more than a year…” No! That’s the point, they are less than a year old…by a long shot. I bought them in March of 2025. Then, it became, “well, you don’t have the protection plan.” I spent $1200 on glasses at LensCrafters precisely so that I would not have to worry if I had a problem with them — a national chain, where one would reasonably expect their $600 lenses to be stood behind by the company from which they purchased them. Then, I was insulted with the following line he called to sell me an hour later: “I have learned from speaking with my regional manager and from research I did that the yellow tint is by design!” What…?! Dustin tried to sell me the bs line, “Transitions lenses have a yellow-brown hue by design. It’s supposed to be there.” NO! Then why wasn’t it there when I first got them? Why is one pair much more yellow than the other? Why did I buy gray lenses? In short, the store manager is full of it and is a liar, and LensCrafters are thieves who do not stand behind the products they sell. Moral of the story: do not pay a premium to LensCrafters for service — much less nationwide service — as they do not stand behind their products. Moreover, they blame defective materials on their customers and play them for fools. Buyer Beware: steer clear!

Dustin the store manager was welcoming and on it to ensure my eye exam went smoothly. Hector was amazing, a true gentleman and very knowledgeable and accommodating. Bravo!!!

Hector and Liz went above and beyond to make sure that we were given the best possible service. The frames that I liked were only displayed with tinted lenses so it was difficult to see my eyes. Hector said that he had the same pair with clear lenses at home and that if I could wait for one day he would bring his in for me to try. I went back today and Hector let me try them. He was tied up in the back office but had Liz take over the measurements and the sale. Now that's service! Thank you Hector and Liz for your help that went above and beyond!