LensCrafters

The customer service was exceptional. Robert and Melissa provided us with special attention, demonstrating patience, kindness, and respect, making us feel very comfortable. They dedicated their time to thoroughly explain how to utilize the application and locate discounts, which they then applied to our purchase. This level of patience is not commonly found in many establishments. Dr. Yang, the eye doctor, also provided excellent care to my husband, offering an in-depth explanation regarding the importance of proper eye care. We are truly grateful for their assistance and for this particular store located in the Brea Mall.

Absolutely love Dr Yang’s approach when she is conducting an eye exam! I brought my daughter here and simply loved how she informed, educated, and answered all her questions! So I scheduled my appointment and by far, the best exam I’ve had so far. Her exams are so detailed and not rushed at all. She is a type of doctor that is really dedicated to her patients! Highly recommend her with no hesitation!!

I’ve been going to the LensCrafters inside the Brea Mall in Brea, CA for years, and Selena (Assistant Manager) is a huge reason why I keep coming back. She’s helped me several times, and every visit feels effortless. On this most recent trip, she helped me pick out Prada and Dolce & Gabbana prescription frames and also replaced the lenses in my prescription sunglasses that I originally bought there last year. Everything was smooth, efficient, and handled like a pro. Selena has a real eye for style and knows exactly how to guide you without hovering or rushing you. She explains lens options, insurance benefits, and current promotions clearly so you feel confident in your choices. I’m never stuck there for hours, but I also never feel pressured. It’s the perfect balance. I always walk out with multiple pairs and actually excited about them. She’s truly an asset to the company and the team. I can’t wait to pick up my new glasses she helped me choose. Highly recommend this location!

Great experience at the Lenscrafters at Brea Mall. I knew what I wanted before entering but still had lots of questions that the representative answered patiently and thoroughly. I did not need an eye exam and so only purchased two pairs of prescription glasses (night and sun). The only "flaw" was the fact that the store carried the gray lens sunglasses but I could not buy the same lenses as the Ray Ban brand; I could only have bought the green or brown lenses. I went with the green so tha I twould still have the RB lenses but I thought it odd that I could not purchase the lenses offered in-store albeit with a prescription. The associate did not know why this was the case. For the regular lenses, I chose the non-Ray Ban brand.

The doctor and staff here are amazing. The doctor is very thorough and sweet. Great service and even offers dry eye treatment. I’m currently enrolled in her RF treatment which has worked wonders for my dry eye issues. I would definitely recommend her to anyone who is looking for a new optometrist, especially if you have dry eye issues. Hope this doctor stays around as I would like to stay as one of her patients.