Located at 400 S Baldwin Ave Ste A2 in Arcadia, CA, LensCrafters is an optical shop serving the Arcadia area. The location sells eyewear and contact lenses but does not list eye exams. Listed services include glasses & frames and contact lenses. EyeMed, Superior Vision, Aetna Vision and Cigna Vision are among the 12 vision plans accepted. 5 doctors are listed here, including Calvin Tsui, OD, Jacqueline Dang, OD and Emin Mikaelian, OD. Walk-in visits are welcome. Call (626) 445-2446 to confirm hours and coverage before you visit.
Services not listed are not offered at this location.
Hours not published — call ahead.
Currently closed. Times shown in America/Los_Angeles. Holiday hours may differ.
Came in to adjust my frames since they were bent a little. The rep quickly greeted me and let me know the details of the adjustment. I was out quickly and my glasses feel great. Thank you!
Jose has been very helpful with the purchase of my new glasses every year. He is very attentive and respectful and I truly trust his expertise on glasses. Thank you Jose!
This place is PURE TRASH! I introduced my client to this location to pick up the eyewear she purchased through Nordstrom. She spent thousands of dollars on Celine frames, and Lens Crafters broke them. It took them an entire year to finally send her a check to reimburse her for the damaged frames. My client comes to LA every year to shop with me. I noticed she wasn’t wearing the eyewear we purchased last year and was back to wearing her old frames, so I asked her what happened. She told me how poorly LensCrafters, specifically this location, treated her. I was extremely upset because my client is very sweet and doesn’t like confrontation. I truly feel they took advantage of her. I went into the store today and explained the situation to the manager, Jacob. Whoever thought it was a good idea to make him the manager needs to reevaluate that decision. He was beyond unprofessional. I asked what kind of discount or even a gift card he could offer to help remedy the situation since my client is back in town and still needs glasses. Instead, he responded in a very condescending manner, with a smirk on his face, and basically told me to file a report online. He has ZERO customer service skills and should not be managing a business that depends on customer satisfaction. DO NOT SHOP HERE! I REPEAT, DO NOT SHOP HERE!! I will be reporting this location on EVERY social media platform, contacting his district mgr, corporate and writing to BBB. This company has been in business before my mother was born and this is their level of professionalism.
Jose was so great! He was patient with my mom and me and was able to answer all our questions. I came in just to pick up my eyeglasses (love the protection plan) but ended up leaving with two prescriptions sunglasses. I can’t wait to have them! I’ve honestly been tempted to go back to online but my EyeMed insurance was honestly worth it here better and I never get the PD correct and here they make sure it’s exact for each unique pair of glasses you get.
They had various kinds of glasses, so it was easy to compare and choose. And they handled it quickly and kindly explained everything I needed. I was also satisfied with the price. I thought these kinda big brand stores would be more pricey but they offered a discount, so I could get them at a reasonable price.
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