LensCrafters

Malinda Marsh was such a great help to us in finding the perfect pair of glasses. She went above and beyond her duties and was such a joyful person and made our purchase very special. She is very knowledgeable about all the different types of services and types of eye glass fittings. She made us feel so comfortable and welcoming in the store. I will ask for her again.

Went here for an exam, to get a new pair of sunglasses, and get new lenses in my existing frames. Daniel did my exam, and Reina helped me with my frame/lens order. Both were very thorough and helpful - and made my experience quick, easy, and pleasant. Awesome job, Daniel and Reina! I'll be back!

I was so impressed , I will be returning. I went with some poorly fitting glasses that I had purchased elsewhere. I asked if they could help me and I was treated so well! They took care of me and earned a new customer.

DO NOT GO HERE!!!! I’ve had the WORST experience ever with this store. My husband and I went in a month and a half ago to get me a new pair of glasses, and went through the process. I let them know I’d need them shipped to me since I don’t live here, and the man said he’d make a note of it in the system to remind the team once they were ready. We paid $600.99 for the glasses and additions like transition lenses. 2 weeks later still no glasses, so I called them and they said they weren’t aware they needed to be sent… WHAT? They sent them finally, and after a week I finally got them… shipped in a laughably large box flopping around with zero padding or protection except for the case. Opened up the case to find that the pair was 1) missing a screw on the left side 2) there was a mark on the left lens that wouldn’t come off 3) the transition lenses don’t work properly. I called them back and let them know, and they decided to send me another pair after arguing with them that I needed to keep the first pair because i’m legally blind and don’t have anything else since my old pair was not suitable for use. When I finally got the 2nd pair after a long wait, yet again they didn’t work…. However this time, it’s because it’s the wrong prescription and it’s clearly visible before even putting them on with how thin the lenses are compared to the first pair!! I tried putting them on, and it made me so severely dizzy/nauseous because of how badly done they are. Like are you kidding me? Who the hell is making this stuff?? I call again, and the guy keeps arguing with me over and over again that their “computer” says it’s the right prescription and the same as the first pair. So you’ll believe a computer over a customer who tried them on… I asked him if I could just send the new pair back, keep the first pair, and receive a refund for the amount of issues that have been caused like the fact that the first pair obviously has problems still, and the amount of my time that has been wasted waiting for these people to get it right for once. He said no, and the only way i’d get a refund is to send them both back, and didn’t even try to offer any other solutions to this matter even though they have screwed up twice now on what should be such an easy job for a company that makes glasses for people. I’ve filed a BBB complaint, and I will be reaching out to corporate to fix this situation with them since customer service and accountability at this location clearly doesn’t exist at all. I’m never using LensCrafters ever again.

Always a wonderful experience. Dr. Tam is a top-notch practitioner; she really cares about your quality of vision and gets you seeing your BEST. The only sad part is seeing her once-a-year for check-ups. Always a fantastic visit. See you next year...