LensCrafters

I had such an amazing experience at LensCrafters, and I especially want to recognize Ifra Ellahi for making my visit genuinely memorable. I came in needing help replacing a pair of glasses that had broken, and from the moment I spoke with Ifra, she was incredibly patient, kind, and welcoming. She took her time with me, never made me feel rushed, and made sure I was comfortable and understood all of my options. What stood out most was simply the way she treated me. Ifra is so sweet, soft-spoken, and genuinely caring. She has a way of making you feel at home, like you’re being helped by someone who actually cares about you rather than someone simply doing their job. That kind of kindness is becoming harder and harder to come across, and it deserves to be recognized. She turned what could have been a stressful situation with my broken glasses into such a positive experience. Her patience, professionalism, and personality are exactly what customer service should look like. LensCrafters is extremely fortunate to have someone like Ifra representing them. Ifra, thank you for your kindness and for going above and beyond. You made a lasting impression, and I truly appreciate everything you did for me. If I could give more than five stars, I absolutely would. ⭐⭐⭐⭐⭐

I stopped by LensCrafters initially just to browse and get familiar with their selection, and the team was incredibly helpful in getting me scheduled for an eye exam the following week. During my appointment, the concierge assisting the doctor was friendly, knowledgeable, and made the experience feel seamless. The doctor was thorough, informative, and had an excellent bedside manner - I genuinely felt well taken care of. Afterward, Titianna, the sales associate, was wonderful to work with. She gave me space to explore while still being attentive and offered thoughtful input on what frames suited me best. Overall, it was a great experience from start to finish.

Choosing frames is usually daunting for me but it was pretty easy at the LensCrafters in Lincolnwood at District 1860. Only a few other people were in the store at the time which was nice. Will pointed me in the right direction after looking at the current the size and characteristics of the frames I was looking for. I didn’t want oversized or fashion type glasses. I went to those areas selected several from each. He even selected a few that he thought I might consider based on my old frames. I narrowed it down to three and had a tough decision between two. I decided on one of the two. Will took the measurement required for progressive lens bifocals. I paid and was on my way. Will was very helpful & pleasant. I enjoyed the interaction with him and his assistance with selecting my frames. I also inquired about getting another pair of glasses and have 30 days to decide if I’ll get a pair of prescription sunglasses or not. Wish optical stores still had a lab on the premises. Apparently, those days are gone. I’ll be notified when they are ready for pick up, within 10 days or so.

I went to LensCrafters to purchase a new pair of glasses, and I was helped by the Assistant manager Titiani she was so helpful, knowledgeable and professional from the beginning process till the end. Her opinions were very professional and helpful and helping me decide what pair of glasses looked best on me and what would fit best. And to also mention very funny and kind! Titiani will be my go to person for my future eyewear needs.

I have trusted lenscrafters with my vision needs for the past five years. They where great at lincolnwood mall and are even better at their new location. The staff is very friendly and helpful, answering any of my questions, helping me with any of my purchases and even scheduling or rescheduling appointments. The doctors are amazing, helpful and understanding. The eye exams are a breeze and accurate. Making it my #1 choice for lenses and contacts.