LensCrafters

This was by far the best appointment I have ever had. The doctor was thorough and caring. The entire staff...and I mean entire, was wonderful. I don't know if all locations are this great, but I can honestly recommend this one (Marketplace). And it was not crazy expensive. The experience thus far was definitely worth every penny. They have a great team.

I had an absolutely wonderful experience at this LensCrafters location, entirely thanks to the staff here. I brought in my own prescription from my regular optometrist. This saved me a ton of time since I didn’t have to wait for an in-store exam, and it let me ensure the medical side was fully covered by a doctor I already know accepts my primary insurance. When entering the prescription information, they have a second person check the work for accuracy, and I truly appreciate that thoroughness. When it came to the retail side, I walked in with a specific payment strategy: utilizing my OTC card's vision allowance (as my OTC benefit provider partners with LensCrafters) alongside my health insurance. Jessica was incredibly knowledgeable, personable, and more than happy to help me maximize my benefits. While my health insurance wasn't fully participating for the entire balance, she expertly applied the insurance discount to my prescription lenses, then successfully ran my OTC benefit card to cover the remainder. Everything was billed perfectly, leaving me with a $0 out-of-pocket balance. I was given an expected 10 to 14-day timeframe for pickup (from July 9th, so at max around the 23rd), but my order was ready in just 6 days. She also took the time to help me find the perfect fit for my face, guiding me to one of the recently improved iterations of the Meta smart glasses currently available: the Gen 2 Blazer Optics frame in Matte Black. These feature new flexible hinges that bend outward a bit for a better fit, swappable bridges for a better resting position on the nose, and upgraded tech internals. I asked her to trick out the lenses as much as possible to use up my remaining balance, and she fully delivered by setting me up with Single Vision Aspheric lenses featuring Blue IQ Clear, Premium Anti-Reflective coating, Scratch Resistance, and UV Protection. The pickup process was quick and efficient overall. I received a text alert, went in, and a staff member brought out the box to explain the features. While she was friendly, she wasn't quite as familiar with the smart hardware as the staff member that originally helped me pick out the smart glasses. We actually couldn't figure out how to power them on in the store, but as a quick heads-up for future buyers: the power mechanism is a sliding switch hidden on the inside of the right arm of the glasses towards the lens/hinge area, not one of the push buttons on the top of the right arm... Definitely recommend reading the instructions. Once I got them home and charged up, everything worked flawlessly and the speakers sound absolutely amazing! Highly recommend this location.

Went there to get some assistance with my glasses. Right from the start was treated poorly. Explained my situation and reason for visiting along with advising I was considering scheduling an exam due to recent insurance changes. The employee was unprofessional, rude and disrespectful. Even after trying to explain my reason for visiting. This location is longer a consideration. Do better!

I made an appointment for an exam and received a call back for additional information. The lady who called was rude. Sorry I inconvenienced you with trying to get an exam. Don't waste your time with them unless you enjoy rudeness.

Ida was so sweet and helpful and friendly!! I really recommend this location. Cute styles too!!