LensCrafters

I had an amazing experience using LenCrafters for the first time. I was helped by Sonny and Alex, and they both gave me their best. Took care of my questions and concerns, and also went further than needed to ensure I had a great experience.

First off, the selection is fantastic.So many choices so many styles. I was allowed to roam and just try on as many things as I wanted without being bothered and to kind of figure out what i might want. Then, you get a table to start going through some of the things you picked out in front of the staff. Alex and Sonny were honest about how frames looked and about which ones were a better fit and look. It's always nice to have more than one opinion! Thank you Alex! I am so glad I went to this lens crafters in beaumont. Port Arthur just doesn't have the selection.

I ordered transition lenses for my trifocal glasses and frames. Waited 2 weeks or more for my glasses to come in. The lenses did not darken very much. So they ordered new transition lenses of a different color. Promised that they would darken in the sunlight. They swapped out the old lenses and put new lenses in the frame that I originally purchased from LensCrafters. Guess what! These new lenses are crystal clear even on the brightest sunlit days. No tint at all in bright sunlight. To make bad things worse, the lens for the left eye has visible tool marks at the bottom which causes alarm as if there's an object nearby. LensCrafters are run by little kiddy females with very little experience here in the Beaumont,TX Dowlen Road store. I'm very pissed to be squinting out in the sunlight!

I went in there to find new pair of glasses and the other didn’t tell if my insurance was covered or not as I’m looking for glasses they held on to my insurance card and they never gave me an answer if my insurance cover for the glasses or not and they gave me a price of $481.32 for 2 pairs of glasses I feel like I’ve been sitting at the table, trying to talk to them and I feel like I’m just wasting my time and it was not many people in store. It was just me and they were Going through the numbers for my glasses So this whole entire time they were playing around the tablet, trying to find out how much it will be And I told them is my insurance is gonna cover, but they did About it so I just left disappointed with no new glasses in I just feel like I just wasted my time This is not worth the trip to go here if you want to get some new glasses I would never pay for a lot of money for namebrand glasses. I’m good with all reliable names besides luxury brands. I would not recommend this to anyone if you want to spend nearly about $500 and also if you have insurance they’re not gonna give you no honest answer of how much it gonna be if it’s gonna be covered or not this is not worth the trip. Your best bet is going on to eye express. That’s it.

Sonny helped me find 3 pairs of glasses. She was very helpful, listened to my needs and provided excellent costumer service. I would definitely recommend LensCrafters and Sonny to friends and family.