Marietta Eye Clinic - Douglasville

Even though it is hard to get an appointment sometimes on a timely basis, it is because they are so busy. Why are they so busy? Because they are a good group of Eye Clinicians. I am never disappointed and appreciate the time they take to ensure I understand everything. They take their time to make sure your eye health is great.

This was my first visit with Dr. Bergstrom. I live in Snellville, the clinic is located in Douglasville, where I used to live(which is about a 48 mile drive). On my way to the appointment I had decided that I was not going to continue coming to the Marietta eye clinic Douglasville location. I checked in and my name was called about 15 minutes later. I was greeted by a very lovely young lady who I learned was actually a student. She was so thorough, professional, and very knowledgeable. I have no doubt that she will go far in her career. Once Dr. Bergstrom came in to complete the exam, I continued to be impressed. By the end of the visit, I reversed my decision and decided since I only have to come once a year… It’s worth the drive to come and receive phenomenal customer service. Dr. Bergstrom and her student Assistant deserve 10 stars!

The surgery was quick and uneventful. However, the billing is a BIG problem. I had to make arrangements for 2600 + when in fact my insurance paid all but $940.46. I'm having a hard time setting matters straight.

My PCP referred me following my exam for emergency eye care. I arrived and was told "We do not take walk-ins and our next available appointment is not until August." Thank God for Dr. Weather's and the staff of the Georgia Vision Institute. I walked in after hours and was treated promptly, courteously and respectful. Not dismissive and rude with no recommendation for treatment. I don't know why my PCP didn't refer me to Dr. Weather's first since his office was right across the parking lot.

Visited this location for my 12 yr. old as a new patient. Eye exam went along fine and ended fine. Then I asked the Eye exam desk at checkout to let me know which rack holds the kids' glasses because I wanted to select them before meeting with the side of the business that orders glasses! Well Eye exam side said they did not know which rack held children's glasses I would have to wait until I speak with that side of the business. So, I signed in and we still tried on glasses around the room. When they were ready to assist me & my child, I asked my question again "which rack holds the children's glasses?" I was told that this location (Douglasville) does not have in stock children's glasses. Those are only available at Marietta and Acworth location. I was instantly upset! Well why did this establishment book me a child's eye exam appt when there are no kid glasses at this location? WT%...... A complete waste of my time! I will never use this establishment services again!! I should have been informed of this when booking the appointment for a child. And to be told from the eye exam side that they don't know about the glasses side is utterly ridiculous. Lack of communication on the part of Marietta Eye Clinic - Douglasville. One star is too much rating for this business.