Above my insurance, I paid $200.00 for progressive lens glasses. After coming back a couple of times, getting my vision rechecked, and being spoken to like I was a child that couldn't understand. I was finally "allowed" to switch to a tri-focal lens. After months of going in and out of the office because the vision to see a computer screen and papers on my desk were still blurry, my eyes were not adjusting. I asked what to do and was told I needed to see the doctor again. They were able to fit me in that day only to call me 20 minutes before the appointment to ask me if I would be okay letting my 5 year old granddaughter wait in the waiting room because the doctor will not let her go in the room with me because of covid. I reminded the lady that covid has been over for years, that I work the same hours they are open, and asked if she could just ask the doctor. I was told no, he's not going to allow that. Frustrated, I said I was done with this and wanted a refund. I was transferred to the office manager, and I believe the doctor's wife. She rudely informed me I was not getting a refund, that I only paid for one pair of lenses, and they made two. I said, "You're right, but I can't see out of either one. She did not care. I don't typically leave reviews like this. What they did and put me through was wrong on so many levels. What I wrote is just the overview. I DO NOT recommend anyone to do business there.
